Anesta Koch
Maylands,Australia
Summary
Dynamic professional with extensive experience in customer service and accounts management, particularly at Cleanaway Malaga. Demonstrated expertise in financial software and complaint resolution, enhancing customer satisfaction and operational efficiency. Skilled in data entry and record keeping, consistently producing accurate financial reports and improving service delivery.
Overview
10
10
years of professional experience
Work History
Administration & Customer Service Officer
Cleanaway Malaga Solid Waste Services
Malaga, Australia
12.2024 - 02.2025
- Managed customer queries through phone, web, and email, entering cases in VRP and Salesforce.
- Processed and reconciled invoices and purchase orders.
- Maintained CRM databases and council documentation.
- Prepared and distributed daily driver run sheets.
- Contributed to sustainable waste management solutions.
Customer Service Consultant
Telstra Store Perth
Perth, Australia
07.2022 - 12.2024
- Logged and resolved customer issues via Salesforce, maintaining accurate records.
- Coordinated with billing, technical, and complaint departments.
- Converted service issues into sales opportunities through customer need analysis.
Sales Associate
OPTUS – Zone Communication
Claremont, Australia
07.2021 - 07.2022
- Delivered tailored product solutions based on customer circumstances.
- Handled cash transactions and balanced drawers using Pronto.
- Used Jarvis software for customer management and compliance checks.
Accounts & Administration Assistant
Starlight Services
WA, Australia
04.2020 - 04.2021
- Prepared invoices, vouchers, payroll, and BAS using MYOB.
- Managed petty cash, journals, and reconciliations.
- Conducted marketing and frontline customer service.
Accounts Assistant (Contract)
Abernethy Owens Optometrists
Fremantle, Australia
07.2019 - 09.2019
- Performed bank reconciliations, MYOB entries, and managed petty cash expenses.
- Verified bank statements against sales receipts to ensure financial accuracy.
Accounts Executive
Asia Capital Pvt Ltd
, Sri Lanka
03.2016 - 07.2019
- Managed domestic and international client accounts and invoicing.
- Created financial reports for senior management and assisted with strategic decision-making.
- Compiled and analyzed sales data for board reporting.
Yield Management Executive
Mihin Lanka Pvt Ltd (Airline)
, Sri Lanka
09.2014 - 02.2016
- Utilized Amadeus for yield and revenue optimization.
- Produced monthly revenue reports and performance recommendations for finance and operations teams.
Education
Bachelor of Science - Business Management
University College Dublin
Ireland01.2014
Higher National Diploma & Diploma - Business Management
National Institute of Business Management
Sri LankaSkills
- Accounts payable and receivable
- Bank reconciliation and invoicing
- Financial software proficiency
- Customer relationship management
- Data entry and record keeping
- Complaint resolution and service
- Sales reporting and analysis
- Time management and multitasking
- Microsoft Office Suite expertise
Professional Development And Achievements
- Member of the college basketball team – Champions (2001/02)
- Successfully adapted to Australian workplace systems and tools, including Salesforce and MYOB
Timeline
Administration & Customer Service Officer
Cleanaway Malaga Solid Waste Services
12.2024 - 02.2025
Customer Service Consultant
Telstra Store Perth
07.2022 - 12.2024
Sales Associate
OPTUS – Zone Communication
07.2021 - 07.2022
Accounts & Administration Assistant
Starlight Services
04.2020 - 04.2021
Accounts Assistant (Contract)
Abernethy Owens Optometrists
07.2019 - 09.2019
Accounts Executive
Asia Capital Pvt Ltd
03.2016 - 07.2019
Yield Management Executive
Mihin Lanka Pvt Ltd (Airline)
09.2014 - 02.2016
Bachelor of Science - Business Management
University College Dublin
Higher National Diploma & Diploma - Business Management
National Institute of Business Management
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