Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Aneta Veljanovski

CAROLINE SPRINGS, Melbourne,VIC

Summary

A results-oriented General Manager with a proven track record of excelling in diverse job tasks and a keen enthusiasm for embracing fresh challenges. Acknowledged for achieving excellence in the efficient management of a small business, overseeing a dedicated team of 10 employees, and catering to the needs of over 260 clients. Possesses a robust work ethic, coupled with adaptability and a prompt responsiveness to inquiries. Proficient in working autonomously, swiftly acquiring new skills, and demonstrating a knack for motivating, training, and cultivating team members to ensure the delivery of superior customer service.

Overview

24
24
years of professional experience

Work History

General Manager

Fortess Fitness LTD
London, London, United Kingdom
12.2017 - 10.2023
  • Implemented successful business strategies to increase revenue and retain current clients
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Implemented campaigns and promotions for new leads.
  • Designed sales and service strategies to improve revenue.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Used excellent verbal skills to engage current clients in conversation and effectively determine needs and requirements of their goals.
  • Delivered exceptional client experiences through hands-on leadership of a small team
  • Created a positive work environment by developing team building activities that encouraged collaboration among the team
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Prepared staff work schedules and assigned team members to specific duties.

Administrative Assistant

SS Finance Solution
London, United Kingdom , London
09.2015 - 12.2017
  • Prepared and prioritized calendars and correspondence.
  • Coordinated appointments, meetings and conferences.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Responded effectively to sensitive inquiries or complaints.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Provided secretarial and office management support
  • Processed invoices for payment using accounting software applications.

Sales Assistant

Estee Lauder
London, United Kingdom , London
06.2010 - 07.2013
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Maintained records related to sales for store management.
  • Processed special orders for out-of-stock items when necessary.
  • Identified trends for sale promotions to increase interest or demand in products.
  • Computed purchases and received and processed cash or credit payment.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Bagged or packaged purchases and wrapped gifts.
  • Replenished merchandise on shelves as needed throughout the day.
  • Maintained cleanliness of the sales floor area at all times.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Informed customers about current promotions and discounts.
  • Greeted customers to determine wants or needs.

Live-Out Nanny

Self-employed
London, United Kingdom , London
09.1999 - 05.2010
  • Tutored children in multiple school subjects to boost educational performance.
  • Collaborated with other nannies or family members who provide childcare services.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Developed positive relationships with parents and guardians through open communication regarding their child's progress.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Ensured safety at all times while caring for multiple children simultaneously.
  • Organized activities that develop the physical, social, and intellectual growth of children.
  • Engaged in after-school activities by assisting with sports practice and homework assignments.
  • Regulated children's schedules to balance rest, learning and play.
  • Participated in professional development opportunities related to early childhood education.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Read stories to help foster language skills and imagination development.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Prepared nutritious meals and snacks for the children.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Kept detailed records of daily activities and health information about each child.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Followed routines to foster stability and structure in children's lives during parental absences.

Education

Level 2 CrossFit Trainer - Health And Fitness

CrossFit Trainer
London
11-2021

Level 1 CF Trainer - Health And Physical Fitness

Level 1 CrossFit Trainer
London, United Kingdom
11-2016

Some College (No Degree) - English-as-a-Second-Language Education

Oaklands College
St. Albands, United Kingdom
03-2002

High School Diploma -

SOU "Dimitar Mirasciev"
Stip, Macedonia
07-1999

Skills

  • Sales
  • Workflow Planning
  • Loss Prevention
  • Business Administration
  • Schedule Management
  • Customer Relationship Management
  • Project Management
  • Staff Supervision
  • Customer Retention
  • Vendor Relationships
  • Client Relations
  • Staff Motivation
  • Team Training and Development
  • Leadership
  • Facility Management
  • Leader
  • Customer Relations
  • Time Management
  • Employee Scheduling
  • Operations Management

Languages

English
Professional
Macedonian
Native/ Bilingual

References

References available upon request.

Timeline

General Manager

Fortess Fitness LTD
12.2017 - 10.2023

Administrative Assistant

SS Finance Solution
09.2015 - 12.2017

Sales Assistant

Estee Lauder
06.2010 - 07.2013

Live-Out Nanny

Self-employed
09.1999 - 05.2010

Level 2 CrossFit Trainer - Health And Fitness

CrossFit Trainer

Level 1 CF Trainer - Health And Physical Fitness

Level 1 CrossFit Trainer

Some College (No Degree) - English-as-a-Second-Language Education

Oaklands College

High School Diploma -

SOU "Dimitar Mirasciev"

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Aneta Veljanovski