Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anette Clausen

Margaret River,WA

Summary

Hardworking and reliable worker, with strong ability in customer service and back office. Offering honesty, lots of energy and willingness to learn new skills. Highly organized, proactive and punctual with team-oriented mentality.

Overview

37
37
years of professional experience

Work History

Retail Shop Manager

Glitterati
Margaret River, WA
10.2013 - Current
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.

Senior Travel Consultant

Mainbreak Travel
Margaret River, WA
02.2002 - 07.2020
  • Provided comprehensive experience to clients by booking airfare, hotel and car rental arrangements suitable for client needs to achieve best available value.
  • Modified existing tickets and reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.
  • Advised clients on visa, passport and security requirements active in destination countries to assist in travel preparation and prevent complications to entry into foreign countries.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Explained benefits of purchasing travel insurance with clients.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.

Cellar Door Sales Assistant

Vasse Felix
Margaret River, WA
02.2002 - 11.2003
  • Listened to customers to understand needs and put together optimal solutions.
  • Finalized paperwork for sales and service policies to lock in new customers.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Accounting Assistant

Bruun & Oddershede
Hammerum, 7400
09.1986 - 06.1991
  • Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
  • Coded invoices and other records to maintain organized and accurate records.
  • Calculated taxes owed, prepared tax returns and made prompt payment to adhere with IRS regulations.
  • Reconciled all expenses and accounts, including company credit cards and expense accounts.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.

Education

Travel Consultant - Travel Consultant

Perth Tafe
Perth
06.1995

Accounting - Accounting

Herning Handelsskole
Herning
06.1983

Skills

  • Point of sale systems
  • Consultative sales
  • Employee management
  • Sound judgment

Timeline

Retail Shop Manager

Glitterati
10.2013 - Current

Senior Travel Consultant

Mainbreak Travel
02.2002 - 07.2020

Cellar Door Sales Assistant

Vasse Felix
02.2002 - 11.2003

Accounting Assistant

Bruun & Oddershede
09.1986 - 06.1991

Travel Consultant - Travel Consultant

Perth Tafe

Accounting - Accounting

Herning Handelsskole

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Anette Clausen