Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Angad Chauhan

Wattle Grove,NSW

Summary

Dynamic marketing professional eager to leverage extensive expertise in strategic planning, brand development, and campaign execution in a generalist marketing role. Specializes in driving measurable growth through innovative marketing strategies and robust data analysis. Adept at navigating diverse projects and environments to deliver impactful marketing outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Performance Marketing Executive

Menulog
01.2022 - Current
  • Spearheaded affiliate partnership strategies with Shopback and Cashrewards, achieving 20% YoY increase in new customers and orders in 2023
  • Designed and launched Apple Search Ads campaigns, significantly boosting order volume and new customer acquisition
  • Collaborated with cross-functional teams to craft, optimize, and evaluate high-impact marketing campaigns
  • Fostered strategic partnerships with major platforms (Apple, Microsoft, Google, AWIN), enhancing campaign performance and innovation
  • Integrated social marketing tools (Smartly) with the Social Team to launch novel social media campaigns, expanding reach and engagement
  • Coordinated with the Partner Marketing team to implement targeted paid search ads, bolstering restaurant partnerships and promotions
  • Developed comprehensive paid search strategies for the Menulog for Business team, driving significant B2B engagement and growth.
  • Increased revenue through effective negotiation of contracts with clients and suppliers.
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.

Solutions Specialist

Menulog
01.2021 - 01.2022
  • Delivered exceptional customer service, resolving inquiries efficiently, which contributed to heightened customer satisfaction and loyalty
  • Utilized extensive knowledge of Menulog's platform to offer precise support, earning commendation for problem-solving and customer care
  • Played a key role in team development by sharing expertise, enhancing team performance and aiding in the onboarding of new members.
  • Enhanced team collaboration by developing efficient workflows and communication strategies for solution delivery.
  • Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Trained internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge.
  • Developed comprehensive project plans to guide successful solution implementations from inception through completion.

Customer Service Representative

Woolworths Customer Hub
01.2017 - 01.2020
  • Provided top-tier customer service for Woolworths Rewards, resolving issues promptly and maintaining high satisfaction levels
  • Enhanced communication skills through effective interactions with a diverse range of customers
  • Collaborated with team members to meet and exceed customer satisfaction objectives.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Business with Major in Marketing - Marketing

Western Sydney University Online
Sydney, NSW
11.2022

High School Certificate (HSC) -

Hurlstone Agricultural High School
Glenfield, NSW
12.2016

Skills

  • Digital Marketing Platforms: Proficient in SA360, Apple Search Ads, Bing Ads, Google Ads, Smartly, Zendesk, Tableau, Google Analytics, Dynamics 365, AWIN, Adjust, TrueClicks
  • Communication: Excellent verbal and written communication skills, with a knack for impactful networking
  • Teamwork: Proven ability to work collaboratively across departments to achieve business goals
  • Adaptability: Flexible in managing multiple projects simultaneously in a fast-paced environment
  • Organisation: Strong planning skills, ensuring timely completion of projects
  • Creativity: Innovative approach to marketing campaign design and execution
  • Commercial Acumen: Deep understanding of market dynamics and customer insights
  • Marketing
  • Growth planning
  • Strategy Development
  • Strategic Planning

References

Available upon request

Certification

Google Ads Certification - 2023 - Current Day


Timeline

Performance Marketing Executive

Menulog
01.2022 - Current

Solutions Specialist

Menulog
01.2021 - 01.2022

Customer Service Representative

Woolworths Customer Hub
01.2017 - 01.2020

Bachelor of Business with Major in Marketing - Marketing

Western Sydney University Online

High School Certificate (HSC) -

Hurlstone Agricultural High School

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Angad Chauhan