Ange Duncan

Overall responsibility for all day-to-day operational requirements of running a busy, mixed billing Medical Centre.

Human resource management: Well-developed skills in recruiting and selection of doctors, nurses, allied health and admin staff.

Staff, rostering, mentoring and performance management.

Promoting positive culture and ensuring compliance with employment and labour laws.

Facilitate staff development and team building.

Develop and maintain practice manual.

Business and clinical operations: I have a high level of financial literacy with the ability to manage all financial and legal requirements of the business. Ensuring the business operates efficiently to maximise productivity and profit while providing a safe health service. This includes ensuring sufficient resources, efficient workflows and processes, legal compliance and quality improvement activities.

Review operational issues- improving workflows and productivity, eg: Appointment scheduling, billing procedures.

Excellent ICT skills including Patient Management Systems, PRODA, HPOS, PEN CS Data, Financial.

Responsible for Practice Accreditation- RACGP practice Standards.

Risk, compliance and workplace health and safety.

Emergency response planning.

• Improved overall department efficiency by streamlining processes and implementing new policies.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Increased employee satisfaction with constructive performance evaluations and targeted feedback.

• Streamlined payroll processes by implementing efficient systems and reducing errors.
• Enhanced the accuracy of financial reports by reconciling accounts and identifying discrepancies.
• Ensured timely payments to employees by efficiently managing payroll schedules and deadlines.
• Improved cash flow management with diligent monitoring of accounts payable and receivable.

• Assisted business manager in budgeting, financial planning, and monitoring expenses for cost control.