Ange Moratti
Wodonga,VIC
Summary
Hardworking and dedicated employee with almost 20 years experience working in customer service across multiple fields, often soon being promoted as i enjoy a challenge and am able to quickly grasp new concepts.
I am looking to move from hospitality sector and back into administration/ office/ property management type roles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Gaming Supervisor
Commercial Club Albury
04.2022 - Current
- Supervised and directed staff across multiple bars, coffee station and 500 machine gaming floor.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Fostered a positive work environment through effective communication, teamwork, and recognition of employee achievements.
- Managed functions of all sizes, including wakes, corporate meetings, birthdays etc to performances for up to 400 seat auditorium.
- Microphone and emcee work including announcements and member draws.
- Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
Cook
Gem Bait & Tackle
01.2018 - 03.2022
- I managed my own separate kitchen where i prepared up to 100 home cooked take home meals per day as well as desserts.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
General Store Clerk and Cook
Arnhem Land Progress Association
09.2017 - 12.2017
- Amazing opportunity working in a very remote Aboriginal community of only 700 people.
- All duties relating to working in the only store in town as well as attached takeaway store.
Bar Attendant
Gem Hotel
11.2016 - 09.2017
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
- Strengthened brand reputation by consistently delivering excellent customer service that exceeded expectations.
Bar/Waiter/Bar Gaming Attendant
Kondari Hotel
04.2010 - 02.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Maintained a positive, professional demeanour even during high-pressure situations, promoting a team-oriented work environment.
Administration Officer
Napier First National
10.2008 - 02.2009
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
Senior Property Manager
Harcourts Hervey Bay
04.2004 - 09.2008
- Streamlined property management processes for improved efficiency and cost savings.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Improved overall operational efficiency by completely rewriting policies and procedures handbook for entire office.
- Successfully managed all matters relating to Small Claims Tribunal hearings.
- Communicated effectively with owners, residents, and on-site associates.
- Completely converted rent roll of approx 900 properties from task management to portfolio management.
Education
Browns Plains State High School
Browns Plains, QLDSkills
- Highly Adaptable
- Attention to detail
- Excellent customer service
- Strong leadership
- Multitasking
- Team player
- Problem solver
- Committed
- Open minded
- Empathetic
Certification
NSW RSA Current
NSW RCG Current
NSW Advanced RCG
Fire Warden Training
Real Estate Licence Qld (2004-2008)
Drivers Licence Vic Current
References
Tom Lamb
House Manager, Commercial Club
0438255337
Michael Morris
Owner, Gem Bait & Tackle
0421738300
Greg Prange
Former Principal, Harourts Hervey Bay
0428784026
Sian Williams
Friend and former coworker
0400742901
Timeline
Gaming Supervisor
Commercial Club Albury
04.2022 - Current
Cook
Gem Bait & Tackle
01.2018 - 03.2022
General Store Clerk and Cook
Arnhem Land Progress Association
09.2017 - 12.2017
Bar Attendant
Gem Hotel
11.2016 - 09.2017
Bar/Waiter/Bar Gaming Attendant
Kondari Hotel
04.2010 - 02.2015
Administration Officer
Napier First National
10.2008 - 02.2009
Senior Property Manager
Harcourts Hervey Bay
04.2004 - 09.2008
Browns Plains State High School
Similar Profiles
Cameron MoffatCameron Moffat
Storeman at Commercial Club AlburyStoreman at Commercial Club Albury
Putu Agus BudiartaPutu Agus Budiarta
Cleaner at Commercial Club AlburyCleaner at Commercial Club Albury
Hamish SommerfeldHamish Sommerfeld
Volunteer at Albury Hotspurs Football ClubVolunteer at Albury Hotspurs Football Club