Summary
Overview
Work History
Education
Skills
Training
Languages
Affiliations
Timeline
Generic

Ange Sze Lai

Manning,WA

Summary

Skilled handling business administrative needs with little oversight. Proficient in clerical support,document preparationn and presentation development. Adept at managing accounts payable and receivable, as well as providing payroll, reporting, and audit support. Highly detail-oriented and organized with excellent planning and communication skills. Strong multitasker and problem-solver excels in fast-paced business support positions.

Overview

11
11
years of professional experience

Work History

Business Support

Hardprep
10.2023 - Current
  • Organise office operations and procedures
  • Create invoices, follow up debtors, reconciliations, pay creditors and organise payroll
  • Manage relationships with vendors, service providers and clients
  • Manage client orders and schedule jobs
  • Manage social media and advertising content
  • Configure and program systems
  • Design and implement filing systems
  • Strong organisational and multitasking abilities
  • Ordering of stock and consumables
  • Promote and develop a positive safety culture across the business
  • Proactively visit customer sites on a regular basis to ensure service levels are consistently met or exceeded
  • Positively promote Programmed services to existing and new clients
  • Deliver professional proposals/quotes to current and potential clients
  • Drive safety improvement through the regular delivery of safety talks and site inspections
  • Maintaining compliance and an accurate account history for existing and prospective clients.

Manager

Mcdonald (Waterford)
10.2023 - Current
  • Proven leadership skills (Promoted from crew to Manager within 2 months of employment)
  • Deliver outstanding results during shift in all areas of the restaurant, including: Customer Service, Food Safety, Profit, Workplace Health & Safety, and Security
  • Experience in working in a fast-paced customer service environment
  • Implement and execute action plans for the Restaurant and Management Team
  • Set goals and ensure outstanding operations is a focus of the whole team
  • Plan breaks and meal breaks to ensure business run smoothly and follow Good People Practice
  • Cut crew hours and extend crew hours based on current business sales to ensure profitability
  • Deal with complex situations, including evaluating all crews and customers to ensure safety and dealing with police and ambulance.

Business Owner

Chois Cafe
02.2018 - 05.2023
  • Setting benchmarks with my teammate and focus on what needs attention
  • Keep track of finance and accounting
  • Manage rostering, recruitment, and stock management
  • Oversee profit & loss, budgets, and KPIs
  • Develop the potential of our team members
  • Engage with the local community to make a positive impact
  • Manage marketing with local newspaper and digital platform such as WeChat
  • Handling customer complaints and staff communication issues
  • Handle and comply with local council
  • Manage day-to-day operations
  • Liaise with suppliers.

Account Manager

Euro Patisserie
01.2014 - 12.2015
  • Management of debtors and creditors (issue of invoices and liaison with clients for timely payment), resulting in a 20% reduction in average payment time and increased client satisfaction
  • Utilized technical skills in financial analysis to assess customer creditworthiness, resulting in a 10% decrease in bad debt write-offs
  • Processed payroll, superannuation, and various administration of staff records
  • Conducted regular reconciliation of multiple accounts, ensuring accuracy and identifying discrepancies
  • Complete and lodge quarterly BAS statements
  • Prepared and presented monthly financial reports for owner meetings, ensuring accurate and timely delivery of financial information
  • Assist in the preparation of budgets and financial forecasts by collecting and analyzing sales data, resulting in accurate revenue projections and improved financial planning for the organization
  • Liaise closely with external accountants and assisted in the development and implementation of strategic financial plans, resulting in an increase in revenue and improved overall financial performance
  • And internal sales team to ensure accurate and timely invoicing.

ACCOUNT PAYABLE

ERCEG MANAGEMENT
01.2013 - 12.2013
  • Close liaison with other Departments to assist in various accounting functions
  • Enthusiastically participate in weekly team meetings
  • Liaise closely with external accountant
  • Responsible for office administration duties (meeting minutes, stationery, etc)
  • Liaise with center managers closely with accounts and order fulfillment teams to ensure timely and accurate processing of invoices
  • Account payable manage for 5 shopping centers, 1 tavern, and mother company
  • Reconciliation of various accounts
  • Assist in the preparation of budgets
  • Respond to queries by phone and correspondence from vendors, ensuring timely and accurate resolution of outstanding payment issues, resulting in a 20% decrease in accounts payable aging.

Education

Bachelor of Commerce - Accounting and Business Law -

Curtin University
01.2013

Skills

  • Business Communication
  • Negotiation
  • Data Visualization
  • Project Management
  • MS Office – Excel / Word / Powerpoint / Project
  • MYOB Accounting
  • Xero Accounting
  • Microsoft Outlook
  • Adobe Acrobat
  • Data Analytics
  • Operations Management
  • Organizational Development
  • Sales Support
  • Business Process Improvement
  • Strategic Planning
  • Budgeting and Forecasting
  • Client Relationship Management
  • Business Analysis
  • Analytical Thinking
  • Sales Analysis
  • Complaint Management
  • Typing Speed: 70 wpm

Training

Event Manager, All in One Event, 09/01/23, 11/01/23, Assist and action a 90 people wedding, Follow clients instructions and find and follow up supplier, Assist clients in interviewing photographers and videographers, Set up venues and ongoing communication with suppliers, Prepare detailed wedding day timeline, On the day point of contact

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Affiliations

  • Camping
  • Travel
  • Badminton
  • Reading

Timeline

Business Support

Hardprep
10.2023 - Current

Manager

Mcdonald (Waterford)
10.2023 - Current

Business Owner

Chois Cafe
02.2018 - 05.2023

Account Manager

Euro Patisserie
01.2014 - 12.2015

ACCOUNT PAYABLE

ERCEG MANAGEMENT
01.2013 - 12.2013

Bachelor of Commerce - Accounting and Business Law -

Curtin University

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