Angeelyn Navarro Estrada

Taking patient meal orders.

Preparing and distributing meals and supplements drinks.

Recording patient intake

Maintaining a clean and hygienic environment in accordance with infection control procedures.

Collaborate with insurance companies and internal teams to facilitate the prior authorization process on behalf of healthcare providers

Obtain prior authorization from insurance companies before medical procedures or services are performed on patients, by

Communicate with physicians to gather and accurately document patient information and treatment details

Review and verify medical insurance claims to ensure that they meet the coverage criteria

Address inquiries from insurance companies, and ensure timely approval to facilitate effective patient care

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Updated account information to maintain customer records.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.