Angel
Springvale
Summary
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
2
2
years of professional experience
Work History
Caregiver
Fortis Hospital
02.2022 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
KFC Restaurant
09.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Streamlined kitchen operations by implementing efficient cooking techniques and workflow processes.
- Cooked food per standard recipes with understanding of safe temperatures and cooking procedures.
Education
Bachelor of Arts - Criminology
Deakin University
Melbourne, VIC08-2026
Skills
- Elderly care
- Respectful and compassionate
- Patient care
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
- Housekeeping
- Meal preparation
Timeline
Customer Service Representative
KFC Restaurant
09.2023 - 12.2023
Caregiver
Fortis Hospital
02.2022 - 05.2023
Bachelor of Arts - Criminology
Deakin University
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