Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies And Interests
Certifications And Qualifications
Timeline
Generic

ANGEL AGUILA

Sunbury,VIC

Summary

Focused on great communication skills and multitasking to meet customer's needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Manager

Berth Restaurant Events & Bar
10.2016 - Current
  • Received employee of the month award twice for a great performance
  • Responsible for training and supervising new staff
  • Also responsible for organizing and completing opening and close store procedures like counting tills and making sure place is ready for the next day
  • Have experience in working at the bar, making basic drinks, cocktails, and coffees
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed functions and conferences with more than 50 people.

Volunteer

Salvos Stores
01.2021 - 03.2021
  • Volunteered at salvos during covid times to provide shelter and food for the homeless
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Education

Bachelor of Business -

Victoria University
Melbourne, VIC
11.2024

Certificate 4 in Hospitality -

William Angliss Institute
Melbourne, VIC
11.2020

Certificate III in Hospitality -

William Angliss Institute
Melbourne, VIC
10.2018

High School Diploma -

Catholic Regional College
Sydenham, VIC
02.2014

Skills

  • Leadership and Teamwork
  • Effective Time Management
  • Customer Service
  • Microsoft Office
  • Communication skills
  • Cash Handling
  • Wine Service
  • Team Collaboration
  • Fast Learner
  • Staff Management
  • Employee Training
  • Checking Guests In and Out

Languages

English
Filipino

References

References available upon request

Hobbies And Interests

Spending time with my family and friends is one of the things I love to do in my spare time.

Certifications And Qualifications

  • SITHFAB2014 - Prepare and serve espresso coffee, 2016 - Present
  • SITXFSA101- Use hygienic practices for food and Safety, 2016 - Present
  • RSA Certificate, 2016 - Present

Timeline

Volunteer

Salvos Stores
01.2021 - 03.2021

Manager

Berth Restaurant Events & Bar
10.2016 - Current

Bachelor of Business -

Victoria University

Certificate 4 in Hospitality -

William Angliss Institute

Certificate III in Hospitality -

William Angliss Institute

High School Diploma -

Catholic Regional College

Similar Profiles

CREATE PROFILE
ANGEL AGUILA