ANGEL AGUILA
Sunbury
Summary
Focused on great communication skills and multitasking to meet customer's needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Cargo Restaurant & Bar
06.2023 - Current
Function Manager
Berth Restaurant & Events
09.2021 - 04.2023
- Accomplished multiple tasks within established timeframes.
Front of House Manager
Berth Restaurant Events & Bar
10.2016 - 09.2021
- Received employee of the month award twice for a great performance
- Responsible for training and supervising new staff
- Also responsible for organizing and completing opening and close store procedures like counting tills and making sure place is ready for the next day
- Have experience in working at the bar, making basic drinks, cocktails, and coffees
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed functions and conferences with more than 50 people.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Volunteer
Salvos Stores
01.2021 - 03.2021
- Volunteered at salvos during covid times to provide shelter and food for the homeless
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Business -
Victoria University
11.2024
Certificate 4 in Hospitality -
William Angliss Institute
11.2020
Certificate III in Hospitality -
William Angliss Institute
10.2018
High School Diploma -
Catholic Regional College
02.2014
Skills
- Leadership and Teamwork
- Effective Time Management
- Customer Service
- Microsoft Office
- Communication skills
- Cash Handling
- Wine Service
- Team Collaboration
- Fast Learner
- Staff Management
- Employee Training
- Checking Guests In and Out
- Staff management
- Training and mentoring
- Guest relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Languages
English
Filipino
Hobbies And Interests
Spending time with my family and friends is one of the things I love to do in my spare time.
Certifications And Qualifications
- SITHFAB2014 - Prepare and serve espresso coffee, 2016 - Present
- SITXFSA101- Use hygienic practices for food and Safety, 2016 - Present
- RSA Certificate, 2016 - Present
Education
true
References
References available upon request
Timeline
Front of House Manager
Cargo Restaurant & Bar
06.2023 - Current
Function Manager
Berth Restaurant & Events
09.2021 - 04.2023
Volunteer
Salvos Stores
01.2021 - 03.2021
Front of House Manager
Berth Restaurant Events & Bar
10.2016 - 09.2021
Certificate 4 in Hospitality -
William Angliss Institute
Certificate III in Hospitality -
William Angliss Institute
High School Diploma -
Catholic Regional College
Bachelor of Business -
Victoria University
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