Angel Almassoud

• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Set up displays of merchandise to market new products to customers.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Inventoried warehouse stock on monthly, quarterly and annual basis.
• Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Created and enforced detailed organization processes to increase quality and service standards.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Unpacked, processed and finalised stock receiving processes within a 24-48 hour window to maximise profits generated.
• Organised records and receipts of all stock processes including stock units accepted, transferred, and adjusted from and into the system.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Tracked production and quality control systems to proactively identify deficiencies.
• Integrated warehouse operations with existing and new business processes.

Although I did not receive compensation and official title for this role, I stepped up to the position during the period that the Area Manager was in the hunt for a full time store manager with long term industry experience due to the high demands of the role.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed strategy to increase sales and drive profits.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Mentored team members to enhance professional development and accountability in workplace.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear key performance targets and objectives and communicated to other team members to ensure they are met and exceeded on a daily basis.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Greeted customers and helped with product questions, selections, and purchases.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers complete purchases, locate items, and join reward programs.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Increased sales by offering advice on purchases and promoting additional products.
• Logged reports, expenses, receipts, and sales in company database.
• Located merchandise across various stores to address customer needs.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Answered questions about store policies and addressed customer concerns.
• Utilized upselling techniques to promote additional products and increase sales.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects. And provided alternative options to ensure the customer was highly satisfied prior to making the purchase.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Developed and maintained positive relationships with customers to enhance service.
• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Restocked supplies and prepared all fresh produce and ingredients pre-trade to ensure a very efficient and successful working day.
• Prepared and served all food options on the menu from the salad bar to the grill to customer specifications in a fast-paced environment.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Operated dishwashing and sanitizing equipment according to manufacturer instructions.
• Monitored food quality and freshness throughout day.
• Stored food in designated containers and storage areas to prevent spoilage.
• Utilized POS system to receive and process food and beverage orders.
• Supervised the staff and trained them in all various roles, monitoring their work ethic and upskilling them to maximise efficacy of the workplace.
• Handled cash transactions and point-of-sale operations to assist the store manager in lessening the work load. Keeping the register accurate through correct billing, payment processing, banking and cash management practices.
• Maintained composure and work quality while under stress.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Operated food slicers, grinders and chopper in accordance with safety guidelines.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Greeted customers and helped with product questions, selections, and purchases.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers complete purchases, locate items, and join reward programs.
• Increased sales by offering advice on purchases and promoting additional products.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Located merchandise across various stores to address customer needs.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Answered questions about store policies and addressed customer concerns.
• Listened to customer needs, and engaged in friendly conversation to better uncover individual needs and recommend optimal products and solutions.
• Worked exceptionally hard to exceed business targets and KPIs to assist in sales and profit growth.

• Maintained health and food safety standards at all stages, from storage through delivery.
• Kept guest and work areas clean, organized and sanitized per established standards.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Monitored food quality and service levels to maximize kitchen and dining area performance.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Monitored food preparation, production, and plating for quality control.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Directed and took charge of food preparation and cooking activities to meet health and safety standards.
• Served consistent portions following recipes and control standards.
• Coordinated kitchen activities with front-of-house staff for seamless and speedy service.