Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Austin

Laidley

Summary

Dynamic and self-motivated professional with proven organizational skills and a strong work ethic, honed at Ab Counselling & Community Services. Adept at appointment scheduling and customer service, I effectively facilitated support groups and advocated for policy changes, enhancing community health outcomes while fostering a positive environment for clients and team members.

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling role.

Energetic and compassionate with deep understanding of public health principles and effective communication strategies, specializing in educating diverse communities. Knowledgeable in health education techniques and proficient in creating engaging wellness programs. Dedicated to promoting well-being and driving positive health outcomes within communities.

Overview

3
3
years of professional experience

Work History

Receptionist/Peer Support Worker

Ab Counselling & Community Services
03.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted clients in understanding service offerings clearly, helping them make informed decisions regarding available options that best suit their needs.
  • Boosted team morale with effective communication skills, fostering a positive work environment conducive to productivity.
  • Collaborated with team members to ensure a seamless transition between departments for clients.
  • Advocated for policy change at the local level to address systemic barriers affecting community health outcomes.
  • Facilitated support groups addressing various health concerns, fostering a sense of community among participants.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.

Casual All Rounder

Hungry Jacks
09.2024 - 04.2025
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.

Casual All Rounder

Hungry Jack's
12.2021 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

High School Diploma -

Marsden State High School
Waterford, QLD
11-2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Document management
  • Mail handling
  • File management
  • Administrative support
  • Order taking
  • Hygiene practices
  • Stock organization
  • Sanitation procedures
  • Safe food handling
  • Opening and closing procedures
  • Equipment operation
  • Food safety compliance
  • Work ethic and integrity
  • Patience and empathy
  • Customer assistance
  • Customer service
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing

Timeline

Receptionist/Peer Support Worker

Ab Counselling & Community Services
03.2025 - Current

Casual All Rounder

Hungry Jacks
09.2024 - 04.2025

Casual All Rounder

Hungry Jack's
12.2021 - 08.2023

High School Diploma -

Marsden State High School
Angel Austin