Angel Espejo
Zuccoli,NT
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
Work History
Registered Nurse
Top End Medical Centre
11.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Personal Care Assistant
Northern Territory Government
11.2020 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
Medical Receptionist
Top End Medical Centre
01.2020 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Food Service
KFC
04.2017 - 08.2018
- Managed food service, food production, sanitation and staff supervision.
- Expedited mealtime preparations with attention to dietary restrictions by collaborating efficiently with food service staff members.
- Championed sustainability initiatives within food service operations, reducing environmental impact while optimizing resource usage.
- Maintained proper food handling procedures to ensure safe and sanitary food service operations.
- Prepped food for daily food service.
- Maintained strict adherence to local, state, and federal regulations governing food service establishments, ensuring full compliance at all times.
- Expedited food service during peak hours by prioritizing tasks effectively and maintaining communication with other kitchen staff members.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
Education
Bachelor of Nursing - Nursing
Charles Darwin University
Tiwi, NT04.2024
High School Diploma -
Darwin High School
Darwin11.2019
No Degree -
Darwin Middle School
Darwin, NT12.2017
No Degree -
Stuart Park Primary School
Darwin, NT12.2014
Skills
- Medication Administration
- Direct Patient Care
- Patient Assessments
- Documentation and Charting
- Strong Clinical Judgment
- Patient education and counseling
- Wound Care
- Compassion and Empathy
- Patient Monitoring
- Care Plan Development
- Physical assessments
- Licensed RN
- Complex Problem-Solving
- Maintaining privacy
- Relationship Building
- Vaccine administration
- Chronic Disease Management
Timeline
Registered Nurse
Top End Medical Centre
11.2023 - Current
Personal Care Assistant
Northern Territory Government
11.2020 - 11.2023
Medical Receptionist
Top End Medical Centre
01.2020 - 11.2023
Food Service
KFC
04.2017 - 08.2018
Bachelor of Nursing - Nursing
Charles Darwin University
High School Diploma -
Darwin High School
No Degree -
Darwin Middle School
No Degree -
Stuart Park Primary School
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