Jack Richards

Barista

Caff on Broadway

11.2023 - Current

Prepared and served high-quality coffee beverages in fast-paced environment.
Operated espresso machines, grinders, and brewing equipment with precision.
Maintained cleanliness and organization of workstations and dining areas.
Provided exceptional customer service by engaging with patrons and addressing inquiries.
Managed inventory levels, ensuring timely restocking of supplies and ingredients.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Used POS system to accurately enter orders and process payments.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.