ANGEL KUNG'U
Melbourne,VIC
Summary
Skilled retail professional with a focus on inventory oversight and customer engagement. Effective in sustaining organized sales areas and fostering team collaboration. Valued for quick adaptability and consistent reliability in high-energy retail contexts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
MCGP
Melbourne, VIC
01.2025 - 07.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Project Administrator
Aquarock Limited
Nairobi Kenya
03.2023 - 05.2025
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Retail Sales Associate
BAGA Enterprises
Nairobi, Kenya
06.2022 - 01.2024
- Evaluated customer needs and made appropriate product recommendations.
- Handled cash and credit transactions, issued correct change and processed online orders.
- Trained new employees regarding sales strategies, customer service techniques and company policies.
- Uphold company standards for brand and merchandise presentation.
- Maintained a clean and safe shopping environment for customers.
- Set up promotional displays to highlight new products and special offers.
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
Disability Support Worker
Private Care
Kenya
04.2021 - 09.2022
- Drove clients safely to social activities and appointments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Legal secretary training
CWN advocates
Nairobi, Kenya
06.2022 - 08.2022
- Worked as a legal secretary and receptionist.
- Maintained case files in hard copy and electronic file format.
- Scheduled meetings and calls with opposing counsel, clients and witnesses.
- Produced standard legal documents.
- Spearheaded and implemented an expenses tracking system, leading to a 13% reduction in office expenses.
- Developed and maintained filing retrieval systems, ordered priority documents from the USPTO website, and processed payroll for ten employees.
- And proofread prepared materials before distribution.
- Drafted and proofread pleadings and discovery response documents.
Receptionist
Zambezi Cancer Research
Nairobi, Kenya
06.2021 - 08.2021
- Worked as a reception assistant and work hand at Zambezi hospital.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Operated POS system, processed transactions and issued receipts.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
Animal Handler
KSPCA
Nairobi, Kenya
09.2019 - 02.2020
- Scheduled feeding times to accommodate special diets or medical conditions.
- Trained animals on basic commands and behaviors for adaptability improvement.
- Ensured compliance with local laws and regulations related to animal care and welfare.
- Monitored animal health and reported any signs of illness or distress to veterinarians.
Education
Degree In Law - Criminology, Political Science
Deakin University
Burwood, VICBBA -
AIH
Melbourne, VIC12.2026
Cambridge O-Level A Level certification - Psychology, Literature, Business
Hillcrest Secondary School
01.2023
Skills
- Visual Presentation
- Event Planning
- Customer Service
- Leadership
- Time management
- Interpersonal Communication
- Computer literacy
- POS Systems
- Toddler care experience
- Adaptability
Certification
- First-Aid certification.
- Cardiopulmonary Resuscitation certification.
- Working With Children Check (both employee and volunteer)
- Full COVID-19 vaccination certification.
- NDIS (in-progress)
Accomplishments
- Honor Roll: Fall 2022
Languages
English
Swahili
Italian
Timeline
Front Desk Receptionist
MCGP
01.2025 - 07.2025
Project Administrator
Aquarock Limited
03.2023 - 05.2025
Retail Sales Associate
BAGA Enterprises
06.2022 - 01.2024
Legal secretary training
CWN advocates
06.2022 - 08.2022
Receptionist
Zambezi Cancer Research
06.2021 - 08.2021
Disability Support Worker
Private Care
04.2021 - 09.2022
Animal Handler
KSPCA
09.2019 - 02.2020
Cambridge O-Level A Level certification - Psychology, Literature, Business
Hillcrest Secondary School
Degree In Law - Criminology, Political Science
Deakin University
BBA -
AIH