Summary
Overview
Work History
Education
Skills
Communication Skill
References
Timeline
Generic

Angel Lee

Hamilton

Summary

  • Personal Characteristics : To obtain satisfying work in an industry where I can contribute to an effective team, increase quality and productivity, as well as maintaining excellent customer service skills. I am a loyal and hard working person who is open to new ideas and willing to learn and take new challenges. Personable and reliable with passion for providing exceptional guest experiences and maintaining positive atmosphere. Possesses knowledge of Aviation principles and customer service techniques, along with communication and problem-solving skills. I am enthusiastic and possess a professional attitude to my work and enjoy challenges, I also have the ability to organize and prioritize workload and am highly efficient when working to deadlines.


Overview

16
16
years of professional experience

Work History

Guest Services Agent

Virgin Australia
08.2015 - Current
  • Directing our guests as they arrive at the airport.
  • Correctly checking in guests.
  • Assisting guests with international connecting flights.
  • Assisting guests with reservations, modifications, and cancellations to meet their travel needs.
  • Assisting our Hight Value Guests in the Lounge and VIP guests in our Beyond Lounge.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Sales Associate

Georg Jensen
05.2014 - 04.2015
  • Conducting special promotions and displays.
  • Offer a friendly greeting, smile, and make eye contact with customer.
  • Resolve customer complaints or involves the appropriate manager to ensure customer satisfaction.
  • Talking to customers, and identifying their style requirements and needs.
  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sales Associate

Seed Heritage
02.2012 - 10.2013
  • Managing and motivating a team to increase sales and ensure efficiency.
  • Managing stock levels and stock control.
  • Setting and achieving sales figures to maximize profits.
  • Ensuring standards for quality, customer service and health and safety are met.
  • Responding to customer complaints and comments.
  • Dealing with sales,as and when required.
  • Providing Styling advice to customers.

Sales Associate (Assistant Manager)

Witchery
04.2009 - 01.2012
  • Assisting customers in locating what they are looking for.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Meet the store's monthly targets and handle budgets.
  • Be involved in stock control and management.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Making sure the shop floor runs smoothly.
  • Show enthusiasm with the customer.
  • Answer questions regarding the store and its merchandise.
  • Exchange merchandise for customers and accept returns.

Education

Qualification Certificate III of Business Administration - undefined

Southbank Institute of TAFE
2003

Qualification Diploma - Human Resource Management

Lorraine Martin College
1998

Qualification Secondary Year 12 Certificate - undefined

Oxley Secondary School
1996

Skills

  • Customer satisfaction
  • Customer service
  • Guest Inquiry Resolution
  • Guest communication
  • Good listening skills
  • Attention to detail
  • Language skills
  • Time management

Communication Skill

Since working in the Aviation industry, I have interacted with an array of people including customers and colleagues. I have the ability to communicate both clearly and professionally in oral and written terms. Throughout my employment, I have gained communication experience in a number of different situations including one-on-one interactions, telephone conversations, team meetings, letters and email correspondence.

References

Upon request

Timeline

Guest Services Agent

Virgin Australia
08.2015 - Current

Sales Associate

Georg Jensen
05.2014 - 04.2015

Sales Associate

Seed Heritage
02.2012 - 10.2013

Sales Associate (Assistant Manager)

Witchery
04.2009 - 01.2012

Qualification Certificate III of Business Administration - undefined

Southbank Institute of TAFE

Qualification Diploma - Human Resource Management

Lorraine Martin College

Qualification Secondary Year 12 Certificate - undefined

Oxley Secondary School
Angel Lee