Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
ANGEL MAHARJAN

ANGEL MAHARJAN

74 Central Ave Altona Meadows

Summary

I'm a recent Business Information Systems graduate with real-world experience helping teams solve technical issues and improve how things run behind the scenes. In my past roles, I've provided first-line IT support, helped make internal systems more efficient, and worked with digital tools to keep things organized and running smoothly. I’ve built strong communication and teamwork skills through my time in insurance, retail, and hospitality, and I enjoy helping people and solving problems. I'm now excited to grow in an IT role where I can keep learning and make a real impact.

Overview

5
5
years of professional experience

Work History

Broker Assistant

CCM Insurance
03.2022 - Current
  • Provided first-line IT support to staff, helping with common technical issues like email setup, printer problems, and system access — ensuring everyone stayed productive and connected.
  • Played a key role in improving our document management system, which helped cut down processing time by 30% and made day-to-day tasks smoother for the whole team.
  • Helped implement data-driven solutions that improved how we handled workflows and internal processes.
  • Accurately maintained client and policy information using CRM tools, making it easier for teams to access what they needed, when they needed it.
  • Worked closely with brokers, support staff, and clients to meet goals and resolve issues — building strong cross-functional communication skills.
  • Contributed to ongoing process improvement and quality assurance, always looking for ways to make systems more efficient and user-friendly.
  • Worked closely with clients, guiding them through policy processes, digital forms, and answering their questions — combining technical support with great customer service.

Night Shift Filler

Woolworths
02.2023 - 11.2024
  • Used inventory tools and scanners to restock products, manage inventory levels, and ensure shelves were fully stocked for the next day.
  • Worked as part of a close team to hit strict nightly deadlines — improving communication and problem-solving under time pressure.
  • Noticed ways to make restocking quicker and helped implement simple fixes to improve team workflow.
  • Adapted quickly to new systems and supported others in learning how to use them.
  • Always kept things organized, clean, and customer-ready

Kitchen Team Leader

Kickinn
03.2020 - 12.2022
  • Led a small team in the kitchen, making sure everyone worked well together and orders were delivered smoothly and on time.
  • Kept track of stock and supplies using basic tracking tools and made decisions that helped reduce waste and cut costs.
  • Followed and enforced safety and quality procedures using daily checklists and logs — paying attention to detail under pressure.
  • Trained new team members, shared best practices, and helped the team stay productive during busy periods.
  • Supported back-end operations like scheduling, team coordination, and process planning.Led kitchen team, improved workflow, enhanced food quality, mentored staff, promoted teamwork.
  • Managed inventory, optimized stock, minimized waste, ensured food safety, upheld health regulations.
  • Prepared meals efficiently, maintained quality, adapted to peak demands, collaborated on operations.
  • Fostered positive team dynamics, assisted during rush, participated in cross-training, improved performance.

Education

Bachelor of Business Information Systems - undefined

Torrens University Australia
Melbourne, VIC
10.2024

Skills

  • Customer Service
  • Data Entry
  • Problem Solving
  • Presentation
  • Time Management
  • Communication
  • Marketing
  • Critical Thinking

Accomplishments

  • Streamlined document processes by automating and organizing tasks, cutting delays by 30%.
  • Resolved IT issues by troubleshooting emails, printers, and system logins, ensuring quick fixes.
  • Organized client data using CRM tools and regular updates, keeping information accurate and accessible.
  • Simplified workflows by collaborating with the team to optimize tech processes for faster execution.
  • Provided tech support with clear, proactive communication, solving problems for both team and clients.

Timeline

Night Shift Filler

Woolworths
02.2023 - 11.2024

Broker Assistant

CCM Insurance
03.2022 - Current

Kitchen Team Leader

Kickinn
03.2020 - 12.2022

Bachelor of Business Information Systems - undefined

Torrens University Australia

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ANGEL MAHARJAN