Angel Taylor
Customer Service Consultant
Randwick,NSW
Summary
Accomplished Pub Manager and Aged Care Business Administrator/ Customer Service Consultant equipped with 6+ years of diverse and progressive experience in project and program management. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams.
Overview
6
6
years of professional experience
Work History
Business Administrator
Bupa Aged Care
Sydney, NSW
04.2020 - 04.2023
- Monitored executive and site schedules to coordinate meetings, tours, interviews and corporate events
- Assisted in HR training, coaching, mentoring and staff retention
- Executed training programs for staff
- Fostered strong rapport with families, staff, residents, social workers and other vendors through consistent follow-up and communication
- Assisted with improvement for recruiting methods to reduce turnover and build highly effective teams
- Managed day-to-day tasks and issues within the Care Home
- Monitored cleanliness and presentation of the facility ground floor where reception is located
- Monitored Business Administration email account and facility phone lines on day-to-day basis with over 100 emails or calls per day
- Oversaw and conducted staff interviews, and their recruitment process if approved for hire
- Assisted with process improvement initiatives when requested
- Daily reconciliation of staff timecards, and processing through to Payroll at the end of each pay cycle
- Managed staff roster; including creating and publishing future rosters, and organising staff cover for any sick calls day-to-day
- Managed ongoing schedule of resident tours, resident admissions and resident discharges
Pub Bartender, Supervisor and Manager
The Good Beer Company
Sydney, Australia
02.2017 - 06.2020
- Maintained and ensured cash tills balanced correctly; by carefully calculating and verifying orders, and completing till calculations at the end of my shift each day
- Monitored the Pub email account and phone lines on a day-to-day basis, with up to 10 calls per hour
- Scheduled and monitored our booking system for regular lunch and dinner reservations
- Monitored daily food covers, with totals of 400 to 800 covers
- Managed staff roster; including creating and publishing future rosters, and organizing staff cover for any sick calls day-to-day
- Effectively opened and closed the pub as the independent Manager on duty
- Completed and conducted training for Gaming Attendants for VIP Lounge machines and TAB
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Handled customer complaints and resolved issues
- Evaluated employee performance, coached and trained to improve weak areas
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Managing set up of functions, while liaising with the Function Manager during the function
- Achieved results by working with staff to meet established targets
Cashier & Food and Beverage Attendant
Saint Marks Cafe
Sydney, Australia
04.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs
- Used POS system to enter orders, process payments and issue receipts
- Helped customers complete purchases, and join reward programs which offers 1 free drink every 10 drink purchases
- Operated cash register for cash and credit or debit card transactions with excellent accuracy levels
- Assisted kitchen staff with handling high-volume loads, garnishing plates and preparing items
- Stocked, tagged and displayed merchandise as required
- Worked closely with shift manager to solve problems and handle customer concerns
- Responded promptly to requests for assistance, spills and customer inquiries
- Set up new sales displays each day with fresh merchandise
- Built relationships with customers to encourage repeat business
Education
Tourism, Travel, Aviation And Flight Attending - Tourism
New Zealand School of Tourism
Wellington, New Zealand12.2016
High School Diploma -
Waiopehu College
Levin, New Zealand12.2015
Skills
- Attention to detail
- Time management
- Team recruiting
- Project Management
- Managing multiple projects
- Effective communication
- Team leadership
- Digital banking products and services
- Driving continuous improvement
- Event coordination
- Mentoring
Timeline
Business Administrator
Bupa Aged Care
04.2020 - 04.2023
Cashier & Food and Beverage Attendant
Saint Marks Cafe
04.2019 - 10.2019
Pub Bartender, Supervisor and Manager
The Good Beer Company
02.2017 - 06.2020
Tourism, Travel, Aviation And Flight Attending - Tourism
New Zealand School of Tourism
High School Diploma -
Waiopehu College
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