Angel Ortiz
Sydney,NSW
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Rank Chief Waiter
Restaurante Q11
03.2022 - 11.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink/food orders.
- I was in charge of directing and organizing the work in the absence of the manager. During the service I was in charge of serving clients in my sector and distributing tasks among my assistants.
Restaurant Waiter
Gran Cafe 1919
04.2021 - 11.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Senior Waiter
Restaurante EL TORO
06.2019 - 11.2019
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bar Waiter
THE SHINE British Pub
05.2018 - 09.2018
- Maintained clean and organized bar area.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
Hotel Waiter
Hotel Uyal
06.2017 - 09.2017
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Protected guests by following proper food handling procedures.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Hotel Waiter
Hotel EOLO
06.2016 - 09.2016
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Assistant Waiter
Restaurante Dakota
07.2015 - 09.2015
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- being the support of the waiters to help carry out the great work
Assistant Bar Waiter
Restaurante LAUP
07.2014 - 08.2014
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Assisted with bartending duties during high-volume shifts.
Education
High School Diploma -
IES Alcudia
Alcudia, Mallorca, Balearic Islands (Spain)06.2013
Skills
- Order Management
- Guest Relations Management
- Good at dealing with people and serving clients with kindness
- Positive attitude
- Table Bussing
- Time management
- Conflict resolution
- High Energy and Stamina
- Interpersonal skills
- Stress management
- Order taking
- Adaptability
Languages
Spanish
Native or Bilingual
English
Full Professional
Catalan
Native or Bilingual
Timeline
Rank Chief Waiter
Restaurante Q11
03.2022 - 11.2023
Restaurant Waiter
Gran Cafe 1919
04.2021 - 11.2021
Senior Waiter
Restaurante EL TORO
06.2019 - 11.2019
Bar Waiter
THE SHINE British Pub
05.2018 - 09.2018
Hotel Waiter
Hotel Uyal
06.2017 - 09.2017
Hotel Waiter
Hotel EOLO
06.2016 - 09.2016
Assistant Waiter
Restaurante Dakota
07.2015 - 09.2015
Assistant Bar Waiter
Restaurante LAUP
07.2014 - 08.2014
High School Diploma -
IES Alcudia
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