Summary
Overview
Work History
Education
Skills
Timeline
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Angel Prasai

Coombs,ACT

Summary

Dedicated and accomplished professional with a strong background in administrative support and a proven track record of success in fast-paced environments. Experienced in providing high-quality customer service, managing diverse administrative functions, and adept at prioritizing tasks to meet deadlines. Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Publisher, with the ability to quickly adapt to new medical IT systems. Excellent communication and interpersonal skills, with a commitment to maintaining confidentiality and adhering to safety standards.

Overview

5
5
years of professional experience

Work History

Shift Manager

KFC
06.2019 - Current
  • Managed day-to-day operations, including team coordination, customer inquiries, and complaint resolution.
  • Completed eight weeks of comprehensive manager training, focusing on effective communication and conflict resolution.
  • Implemented the PLEASE method to address customer complaints, resulting in enhanced customer satisfaction.
  • Ensured efficient administrative support, including financial responsibilities, supply orders, and team training.
  • Achieved consistent adherence to the "throughput" system, maintaining an overall throughput of more than 70%.
  • Established a comfortable and productive workplace for a predominantly underage team.

Education

Bachelor of Science - Information Technology

University of Canberra
Canberra, ACT
08.2023

Skills

  • Mentoring and Coaching
  • Training and mentoring
  • Workflow Analysis
  • Performance Improvement
  • Cash Handling
  • Customer Service
  • Handling Customer Complaints

Timeline

Shift Manager

KFC
06.2019 - Current

Bachelor of Science - Information Technology

University of Canberra
Angel Prasai