Angel Rai
Newport,VIC
Summary
Pursuing a master's degree in Professional Accounting at RMIT Melbourne with qualifications to effectively carry out entrusted responsibilities. Previous experience as a customer care professional, acquiring valuable skills in customer handling and fostering positive relationships. Committed to dedicating myself to duties, contributing to the growth of the organization and myself. Eager to broaden skills and knowledge, exploring opportunities for personal growth and contributing to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banker Junior Assistant
Nic Asia Bank Ltd
- Performed filing duties such as organizing documents related to accounts
- Verified deposit slips against cash receipts before entering into the system database
- Answered incoming phone calls from customers seeking assistance with their accounts
- Prepared checks for customers according to instructions provided
- Researched customer questions and complaints using established procedures
- Completed paperwork necessary for opening new accounts or closing old ones
- Greeted customers and assisted with account inquiries
- Maintained accurate records of all transactions and client interactions
- Provided excellent customer service to clients regarding banking needs
- Processed customer deposits, withdrawals
Customer Service Executive
Tyson Real Estate
06.2021 - 12.2021
- Assisted customers with product selection based on individual needs
- Created detailed reports of customer interactions for internal records keeping purposes
- Gathered customer feedback and reported it to management for further action
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner
- Researched competitor offerings in order to remain competitive in the marketplace
- Maintained accurate records of customer interactions and transactions in the CRM system
- Addressed customer questions and concerns regarding products and services
Accountant
Mahalaxmi Electronics
11.2020 - 06.2021
- Created journal entries accurately and timely for month-end close processes
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner
- Recorded Day to Day Sales of the Business
- Maintained the stock book of the business and kept the record of the inventory
Kitchen Hand
MC Cafe
01.2020 - 10.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
Master's degree - Professional accounting
RMIT Melbourne
MBS - Finance with specialization in derivatives, working capital management, risk management, and portfolio analysis
Dharan College of Management
Senior secondary school - Business Mathematics
HSEB Dharan Higher Secondary
High school - Optional Mathematics
Gyanodaya Secondary English Boarding School
Skills
- Proficiency in computer operations including MS Word, MS Excel, MS PowerPoint
- Data Entry in T-24 based software
- Well familiar with the use of other technical office equipment like printers, photocopy machines
- Quick learner
- Communication Skills, efficient, focused, and determined
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Elementary
Certification
- Barista Training -
Timeline
Customer Service Executive
Tyson Real Estate
06.2021 - 12.2021
Accountant
Mahalaxmi Electronics
11.2020 - 06.2021
Kitchen Hand
MC Cafe
01.2020 - 10.2020
Banker Junior Assistant
Nic Asia Bank Ltd
Master's degree - Professional accounting
RMIT Melbourne
MBS - Finance with specialization in derivatives, working capital management, risk management, and portfolio analysis
Dharan College of Management
Senior secondary school - Business Mathematics
HSEB Dharan Higher Secondary
High school - Optional Mathematics
Gyanodaya Secondary English Boarding School
- Barista Training -
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