Angel Ruiperez

• Head hunted by the owner
• Developed and maintained positive relationships with clients in assigned sales territories.
• Generated detailed sales reports and forecasts to analyse performance and track progress.
• Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
• Developed and managed budgets to confirm proper use of resources and maximize profitability.
• Built relationships with customers and community to establish long-term business growth.
• Managed accounts to retain existing relationships and grow share of business.

Educated clients on new products or services to increase customer engagement with brand.

• Created proposals for new and repeat customer business transactions.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Anticipated clients' needs by staying in touch on regular basis.
• Built client relationships by acting as liaison between customer service and sales teams.
• Analyzed and reported on customer activity, business trends and areas of concern.
• Negotiated prices, terms of sale and service agreements.

• Developed key partnerships with industry-leading organisations to strengthen professional network and expand future business opportunities.
• Solved complex problems to increase sales effectiveness and streamline business direction.
• Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
• Executed strategic plans for growth and new acquisitions.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

• Headhunted by the owner
• Developed and implemented strategies to increase sales and profitability.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analysed and reported on key performance metrics to senior management.
• Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
• Supervised production team, keeping production schedules on track to meet tight deadlines.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Developed and implemented strategies to maximize customer satisfaction.
• Increased profit by streamlining operations.
• Partnered with vendors and suppliers to effectively manage and budget.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
• Monitored logistics performance and identified improvement opportunities.
• Resolved issues quickly to maintain productivity goals.
• Reviewed work for quality and compliance with company standards and design specifications.
• Performed inventory control, such as counting, and stocking merchandise.
• Maintained effective team member communication.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Had 17 direct reports
• Optimised resources, staggered staff during peak times to create 2 shifts of 8 hours each without adding additional resources.
• Ensured optimal utilisation of the rented setup

• Had various roles within the 21 years
• There were 3 different owners in that period
• Sales Representative - 3 years
• Sales / Operations Manager - 6 years
• National Sales / Operations - 6 years
• National Sales Manager - 4 years
• General Manager - 2 years
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organised, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Implemented and started new facilities throughout Australia
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Improved safety procedures to create safe working conditions for workers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.