Angel Sami
Wentworthville
Summary
Results-oriented achiever with a proven ability to consistently surpass targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience, delivers impactful solutions that enhance organizational performance. Knowledgeable and dedicated customer service professional with extensive experience, known for outgoing and positive demeanor. Proven skills in establishing rapport with clients to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization, motivated to continuously improve and optimize business operations. Articulate, energetic, and results-oriented approach with an exemplary passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
2026
2026
years of professional experience
Work History
Senior Customer Support Executive
IC Markets
06.2020 - Current
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Assigned and designated job territories to customer care staff according to performance and history.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Executive
IC Markets
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
International Teller
City Forex PTY ltd
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed applications for new accounts.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Generated monthly reports on customer activity and customer feedback.
- Performed account maintenance by closing out accounts and changing customer addresses.
International Teller
City Forex PTY ltd
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
Certificate - FIRST AID/CPR
CBD College PTY LTD
Sydney, NSW03-2025
Certificate III - Heath Service Assistance
TAFE NSW
NSW09-2025
Diploma - Business Administration And Management
Strathfield College
Sydney, NSW12-2020
High School Diploma -
Sagam SKM College
Nadi, Fiji12-2015
Skills
- MS office proficient
- Account management
- Cash handling expertise
- Financial services
- Hospitality and accommodation
- Relationship building and management
- Risk management evaluation background
- New teller training
- Excellent time management skills
- Customer relationship building
- Friendly
- Cheerful
- Cash counting
- Compliance, banking laws, and regulations
- Currency and coin counter
- Safe and vault operation
- Fraud identification
- Exceptional customer service
- Financial record keeping
- Cash handling
- Regulatory compliance
- Excellent communication skills
- Conflict resolution techniques
- Performance tracking
- Client onboarding
- Team building
- Training and mentoring
- Customer relations
- Team collaboration
- Staff management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Senior Customer Support Executive
IC Markets
06.2020 - Current
Customer Service Executive
IC Markets
International Teller
City Forex PTY ltd
International Teller
City Forex PTY ltd
Certificate - FIRST AID/CPR
CBD College PTY LTD
Certificate III - Heath Service Assistance
TAFE NSW
Diploma - Business Administration And Management
Strathfield College
High School Diploma -
Sagam SKM College
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