Angel Shaji
Melbourne,Australia
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adapt in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Exhibit good communication, interpersonal, influencing and negotiation skills. With numerical, organizational and time management skills. Bilingual, hardworking, and ready to join my next team.
Overview
3
3
years of professional experience
Work History
Bar Tender
The Joint
08.2022 - 12.2022
- Acted as a support to other bartenders by creating drinks, and helping to maintain and stock the bar when necessary
- Provided bar patrons with optimal customer service
- Monitored bar inventory and made notes for needed supplies when necessary
- Maintained a clean and orderly bar
- Worked well with other bar and restaurant staff
- Greeted guests with a friendly and helpful attitude at all times
- Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability
- Waited on tables, taking drink orders in this high traffic pub
- Adhered to all safety and sanitary rules and regulations
- A valid Victorian RSA and food handling certificate
- The ability to multi-task, work under pressure and problem solve effectively
Team member/supervisor
Coles supermarket
02.2021 - 03.2023
- Cross checking deliveries
- Night-fill
- Identified individual employee's unique work styles and adapted management methods
- Tracked and prepared quarterly reports of sales goals to management
- Worked as a productive and positive team member to design, code, test, report, and debug operations
- Worked well independently and on a team to solve problems
- Worked to provide customers with a friendly and efficient checkout service
- Quickly and accurately scanned, priced and bagged products
- Processed all forms of payments (i.e., cash, credit, checks, coupons, vouchers, gift cards, etc) in accordance with company guidelines
Energy Specialist/SME
Origin Energy
03.2023 - Current
- Improved energy efficiency by conducting comprehensive audits and implementing tailored solutions.
- Reduced operational costs for clients through the optimization of energy consumption patterns.
- Achieved sustainability goals by designing and implementing renewable energy projects.
- Collaborated with engineering teams to develop innovative energy-saving technologies.
- Developed comprehensive reports, detailing energy usage and cost-saving opportunities for clients.
- Enhanced client satisfaction with personalized energy management strategies and ongoing support.
Education
BACHELORS OF BUSINESS
RMIT University
Melbourne, VIC04.2026
Skills
- Fast Learner
- Computer Skills
- Ability to Work in a Team
- Problem Solving Skills
- Excellent Communication Skills
- Customer Service Skills
- Active Listening
Languages
English
Hindi
Malayalam
Details
Melbourne, 0468780853, angel.shaji.in@gmail.com
Timeline
Energy Specialist/SME
Origin Energy
03.2023 - Current
Bar Tender
The Joint
08.2022 - 12.2022
Team member/supervisor
Coles supermarket
02.2021 - 03.2023
BACHELORS OF BUSINESS
RMIT University
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