Angel Tilialo

At my previous workplace, I had been hired as the restaurant's main hostess. With this role, I had learned how to communicate and work with the staff members on carefully taking customer orders, serving guests on time, and resolving customer complaints in a professional manner while maintaining a respectful attitude towards guests. I have answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions. While obtaining skills in customer service, I maintain cleanliness standards by disinfecting the dining areas, and I maintain the same cleanliness behind staff counters and workstations. Lastly, I have learned that supporting other staff members is vital for a positively blooming business. By lending a helping hand, it ensures consistent, reliable service, which leads to a positive rise in customer satisfaction. It enhances problem resolutions and provides knowledgeable guidance by working with one another, ensuring a better work environment, and creating a trusted, cohesive experience for guests.