Angel Tuiniua
Belfield,New South Wales (NSW)
Summary
I am a motivated and adaptable leader who excels in fostering a positive team environment and empowering individuals to perform at their best.
With a strong focus on person-centered care, I guide teams to take ownership of their responsibilities while maintaining high standards of service delivery. I am a reliable and task-oriented professional, capable of managing specific projects efficiently and effectively, ensuring both team growth and client satisfaction.
Overview
19
19
years of professional experience
Work History
Team Leader
Mary Mackillop Outreach
06.2022 - 06.2025
- Coordinated all aspects of the service including rostering to ensure that the staff-to-client ratio is adequately filled on all shifts.
- Provided leadership to the service and to direct reports, creating an environment that promotes reflective practice and optimises team performance
- Provided support to people with sometimes complex disabilities in areas such as personal care, health, and well-being, accessing the local community, learning independent living skills and implementation of all supports in accordance to their funded support needs.
- Communicated effectively with all stakeholders in a professional manner and ensure ongoing positive relationships are formed with participants family members and carers
- Contributed to the growth in service provision, program sustainability, and oversee feedback and evaluation processes that promote consumer participation and contribute to continuous quality
- Oversaw the coordination of data collection within the service, including reviewing daily, ensuring compliance with current legislative and NDIS registration requirements and organisational processes.
Support Worker
Mary Mackillop Outreach
Haberfield, New South Wales (NSW)
09.2014 - 06.2022
- Provided a variety of supports to participants and work in cooperation with the Disability and Inclusion division in a way that is consistent with person we assist support plan
- Ensured that participant support is consistent with the NDIS principals and the Quality and Safeguard Commission requirements, including demonstrating support consistent with person-centred and positive behaviour support practices
- Provided support to people with disability in areas such as personal care, health and well-being, accessing the local community, learning independent living skills and implementation of all supports in accordance to funded support needs
- Worked with participants to increase capacity, independence, and community connections
- Ensured relevant and appropriate participant information is communicated to relevant stakeholders
- Maintained client records, data collection and reports in a professional manner as per service policy
- Contributed to a safe working environment for members, staff and volunteers by implementing the Society's workplace health and safety practices
- Adhered to risk management protocols and procedures that are in place to ensure compliance with legal, employment and governance requirements
Placement
Fusion Australia
Campsie
08.2013 - 09.2013
- 140 hour placement including communication with clients and staff, coaching and mentoring of young people, team meeting presentation, organisation and facilitation of recreational activities for young people and cash handling in the Fusion Café.
Stay-at-home mum
01.2010 - 01.2012
Bartender
Cronulla RSL
Cronulla, New South Wales (NSW)
01.2009 - 11.2009
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
Retail Worker
Target
Roselands, NSW
01.2006 - 08.2008
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
Education
Diploma of Community Service Certificate -
Ultimo Tafe
Ultimo01.2015
Cert IV Youth Work -
Ultimo
01.2013
Skills
- Communication: Clearly conveying ideas and information to others
- Decision-making: Making informed and timely decisions
- Problem-solving: Identifying and resolving issues efficiently
- Delegation: Assigning tasks and responsibilities effectively
- Motivation: Inspiring and encouraging team members to perform their best
- Conflict resolution: Mediating disputes and finding mutually agreeable solutions
- Adaptability: Adjusting strategies and approaches in response to changing circumstances
- Empathy: Understanding and considering the feelings and perspectives of others
- Strategic thinking: Developing long-term goals and plans to achieve objectives
- Feedback delivery: Providing constructive feedback to help team members improve performance and empower them
References
References available upon request.
Timeline
Team Leader
Mary Mackillop Outreach
06.2022 - 06.2025
Support Worker
Mary Mackillop Outreach
09.2014 - 06.2022
Placement
Fusion Australia
08.2013 - 09.2013
Stay-at-home mum
01.2010 - 01.2012
Bartender
Cronulla RSL
01.2009 - 11.2009
Retail Worker
Target
01.2006 - 08.2008
Diploma of Community Service Certificate -
Ultimo Tafe
Cert IV Youth Work -
Ultimo
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