Angel Waddington
Doolandella,QLD
Summary
I am moving on due to a shifting market base in my current line of work and a change in personal focus. I am currently a knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. As well as a free lance photographer. Before I was a social media manger and free lance photographer, I was a friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. I was also a Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, cash handling and inventory control. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
7
7
years of professional experience
Work History
Free Lance Photography and Social Media Manager
Self Employed
12.2021 - Current
- Boosted audience engagement with the creation of compelling content for various digital platforms.
- Developed crisis communication plans to safeguard the company''s reputation during challenging situations.
- Created visually appealing marketing materials, enhancing brand image and attracting new clients.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that drove business growth.
- Managed multiple social media accounts, ensuring consistency in tone and messaging across all channels.
- Built lasting relationships with clients through outstanding customer service interactions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Barista/afternoon Supervisor
The Botanist Kitchen L3 and Herbert & Bramston Ground Floor Surgical Treatment and Rehabilitation Services
01.2021 - 12.2021
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Provided comprehensive training on coffee preparation techniques, ensuring all staff were knowledgeable in delivering exceptional products.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- My customer service skills have also thrived at both cafes as I have built a good customer rapport with visitors, patients, and hospital staff.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
Crew Member
McDonald's
08.2017 - 02.2021
- My duties as a team member include, operating a cash register, running the drive-thru, cleaning the restaurant, and completing other assigned tasks; as well as delivering excellent customer service to all customers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and cafe.
- Took orders, prepared meals, and collected payments.
- Maintained and operated espresso machines, blenders, coffee pots, and other equipment.
Education
Queensland Certificate of Education -
Forest Lake State High School
Forest Lake01.2019
Certificate 1 in Business -
Forest Lake State High School
Forest Lake01.2017
Cert 1 in Information, Digital Media and Technology -
Forest Lake State High School
Forest Lake01.2017
Skills
- Excellent Customer Service and relation skills
- Excellent communication skills
- Time management
- Team leadership
- Active listener
- Complex problem-solving and conflict resolution
- Opening and closing duties
- Cash handling and security
- Staff Training and Development
- Can operate POS and EFTPOS systems
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft One note
References
- Gibi Varghese, Store manager, 0449 655 413, gibi.varghese@catercare.com (catercare)
- Bethany Whaley, Shift Manager, 0423 327 628, bethany.whaley19@gmail.com (McDonalds)
- Keisha Street, 0449 876 321 (Assisted with social media management and photography)
Hobbies and Interests
- Traveling/Exploring
- Socialising
- Reading
- Spending time with family
- Going to the gym
Timeline
Free Lance Photography and Social Media Manager
Self Employed
12.2021 - Current
Barista/afternoon Supervisor
The Botanist Kitchen L3 and Herbert & Bramston Ground Floor Surgical Treatment and Rehabilitation Services
01.2021 - 12.2021
Crew Member
McDonald's
08.2017 - 02.2021
Queensland Certificate of Education -
Forest Lake State High School
Certificate 1 in Business -
Forest Lake State High School
Cert 1 in Information, Digital Media and Technology -
Forest Lake State High School
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