Angela Barnes
Caboolture,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Sales industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
16
16
years of professional experience
Work History
Safety Champion
Queensland PCYC
05.2023 - Current
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Created and maintained compliant work environment.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
Member Services Team Leader
Queensland PCYC
08.2019 - Current
- Trained and assisted service members regularly.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Provided technical assistance with service operations and connected participants to external resources.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Relieved as Youth Club Manager for 1 year June 2021 - June 2022
- Set clubs annual budget and reviewed quarterly.
Sales Assistant
IKEA
08.2016 - 08.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Retail Manager
Officeworks
04.2015 - 05.2016
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Retail Manager
Australian Geographic
07.2007 - 03.2015
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Recognise And Respond Appropriately To DV
Lifeline Australia
Brisbane, QLD07.2022
Youth Mental Health First Aid
Mental Health First Aid Australia
Brisbane, QLD05.2021
Demonstrate First Attack Firefighting Equipment
Parasol EMT PTY Limited
Brisbane, QLD12.2018
Licence To Operate A Forklift Truck
Site Skills Training
Brisbane, QLD07.2015
Trainee-ship in Front Line Management Level IV
Australian Retail
Brisbane, QLD06.2010
NVQ Level 3 Customer Service
Quest
London, England05.2007
Recruitment, Selection And Induction Training.
Quest
London, England08.2006
Skills
- Key Performance Indicators (KPI)
- Leading Team Meetings
- Customer Experience
- Cash Register Operations
- Continuous Professional Improvement
- Revenue Growth
- Opening and Closing Offices
- Leading Employees
- Microsoft Office
- Work Planning and Prioritization
- Customer Loyalty
- Sales Expertise
- Operational Standards
- Leadership
- Safety Processes
- SOP Adherence
- People Management
- Operational Planning
- Smart Goals
Timeline
Safety Champion
Queensland PCYC
05.2023 - Current
Member Services Team Leader
Queensland PCYC
08.2019 - Current
Sales Assistant
IKEA
08.2016 - 08.2019
Retail Manager
Officeworks
04.2015 - 05.2016
Retail Manager
Australian Geographic
07.2007 - 03.2015
Recognise And Respond Appropriately To DV
Lifeline Australia
Youth Mental Health First Aid
Mental Health First Aid Australia
Demonstrate First Attack Firefighting Equipment
Parasol EMT PTY Limited
Licence To Operate A Forklift Truck
Site Skills Training
Trainee-ship in Front Line Management Level IV
Australian Retail
NVQ Level 3 Customer Service
Quest
Recruitment, Selection And Induction Training.
Quest
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