Angela Broad Timms
Mosman Park,WA
Summary
As a self-employed entrepreneur in landscaping and floral design, I've honed my skills in business management and customer relations, leading to significant repeat business and positive reviews. My expertise in project management and creative problem-solving has driven my businesses to success, demonstrating my ability to exceed client expectations and manage teams effectively.
Overview
30
30
years of professional experience
Work History
Owner Operator Landscaping
Self
03.1995 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Florist & Installation Artist, State Buildings
Self
05.2016 - 10.2019
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Worked closely with State Buildings marketing team on large scale events.
- Liaised with hotel management on day to day floral and plant requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
- Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
Village Services
Fortescue Metals Group
02.2011 - 11.2013
- Part of a team implementing new greening projects for the three main mining camps.
- Procurement of plants and trees, overseeing masterplanning of green spaces.
- Negotiated contracts with service providers to secure favorable terms that benefited both parties.
- Established strong relationships with representatives from neighboring communities, encouraging regional collaboration on shared initiatives.
Education
St Hildas
Perth, WA12-1975
Skills
- Customer relations
- Small business operations
- Project management
- Operations management
- Business management
- Project estimating
- Staff management
- Business administration
- Consulting
- Negotiation
- Contract management
- Budget development
- Human resource management
Timeline
Florist & Installation Artist, State Buildings
Self
05.2016 - 10.2019
Village Services
Fortescue Metals Group
02.2011 - 11.2013
Owner Operator Landscaping
Self
03.1995 - Current
St Hildas
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