ANGELA BROUGHTON
Darwin,NT
Summary
I am an honest and hardworking individual with a broad experience in the community, hospitality and retail sector. I have excellent communication skills, both verbal and written and I have a strong background in practical work. I love working with and helping people. I also have a passion for quality food and have a wide experience in food preparation. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. I am known for reliability and adaptability, with swift capacity to learn and apply new skills and am committed to leveraging these qualities to drive team success and contribute to organizational growth and goals.
Overview
31
31
years of professional experience
Work History
CATTLE STATION COOK
Australian Agricultural Company (AACo)
01.2023 - 08.2024
- Independently maintained smooth and timely operations in preparation and delivery of nutritious meals for station staff and visitors as required, including catering to specific food allergies and intolerances.
- I was also required to keep snacks (slices, cakes, biscuits) and grab and go fridge items stocked as well as ensuring there were fresh meat and salads available for staff to be able to make their lunches when they were away from station for the day
- Prepare grocery lists and maintain adequate supplies and placing stores orders in a timely and efficient manner working within allocated budget.
- Involved in our meat processing, which included butchering a cow into specific cuts, making mince, and sausages, bagging and cryovacking meat and organising the walk-in freezer
- Demonstrated versatility by mastering various cooking techniques required for different menu items through knowledge and skills of use of commercial equipment including deep fryers, grills, 6 burner gas stove and ovens, Baine Marie, meat slicer, and knives.
- Improved overall kitchen productivity through effective communication and coordination with team members.
- Maintained high standards of quality control by regularly tasting dishes to ensure consistency and flavor profile accuracy.
- Increased kitchen efficiency with diligent cleaning and sanitization of all work areas.
- Developed new recipes and menu items based on seasonal availability, resulting in increased staff interest.
- Demonstrated versatility by mastering various cooking techniques required for different menu items.
- Kept kitchen clean and organized by performing daily maintenance tasks.
FOOD AND BEVERAGE ATTENDANT/COFFEE SHOP SHORT ORDER COOK
Ipswich Jets Rugby League Football Club Inc.
09.2022 - 12.2022
- Provide service to customers and clients by preparing portion controlled meals, deserts, snacks, barista standard drinks and other nonalcoholic drinks such as milkshakes and frappes to a specific standard of presentation
- Work within a team approach with the main kitchen team and FOH service team
- Use of commercial equipment such a deep fryers, grills, dishwashers, coffee machine, and knives
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained a clean and organised restaurant to comply with hygiene and health regulations.
- Adhered to strict recipe guidelines, delivering consistent flavor profiles across all dishes served.
- Used POS system to enter orders, process payments and issue receipts.
- Developed strong relationships with repeat customers through friendly service interactions.
KITCHEN ASSISTANT
Parkland Aged Care and Lifestyle Village
01.2018 - 04.2018
- Preparing and plating residents’ meals, setting tables and clearing away after meals
- Using commercial kitchen equipment such as deep fryers, grills, and knives, and commercial dishwasher
- Adhering to residents specific diets, including modified diets for swallowing disorders, specific allergies, intolerances and likes and dislikes
- Serving meals to residents in their rooms who unable to attend the dining room
- Cleaned and organized kitchen stations to promote team efficiency.
- Assisted in reducing kitchen waste through careful portion control measures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
HOSTEL RECEPTIONIST
Flashpackers Hostel
01.2018 - 03.2018
- Greet guests and assist with check-ins and check-outs and provide guests with directions to their room
- Provided timely response to all guest questions and requests
- Management of guest bookings and reservations through various booking platforms, ensuring accurate guest information and room availability both for the hostel and collaboratively with any resort associates and resources
- Maintain a clean and welcoming reception area to create a positive first impression for guests additionally maintaining a clean guest kitchen and communal area.
- Opening the hostel reception at the commencement of a morning shift and close at the end of the evening shift
- Collaborated with maintenance staff to ensure timely repairs and upkeep of hostel facilities, resulting in minimal disruptions for guests and a well-maintained property.
- Handled financial transactions accurately, including cash handling, processing payments, and balancing the register daily.
- Established effective communication channels between team members to facilitate smooth shift transitions and continuity of service quality across shifts.
COFFEE SHOP ASSISTANT
Hervey Bay Baptist Church
01.2016 - 01.2018
- Volunteer within the small coffee shop at church
- Taking orders and managing payments, to preparing coffee and cleaning the coffee machine
- Balancing the till float at the end of the morning tea service
- Handled cash transactions accurately, ensuring proper accounting of daily sales.
- Demonstrated dependability by consistently arriving on time and fulfilling all assigned tasks.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
RESIDENTIAL CARE OFFICER / DIRECT SERVICES TEAM LEADER
DEPARTMENT OF COMMUNITIES, DISABILITY SERVICES AND SENIORS
01.2008 - 01.2015
- Provide support to people with disabilities both in supported accommodation, respite services and in the community
- Providing support, training and supervision of other staff members
- Assisted with daily personal care tasks for residents, ensuring dignity and respect were maintained at all times.
- Maintaining written documentation and reports, writing, implementing and reviewing support plans as well as facilitating meetings with various key stakeholders
- Maintained a high level of work reflecting legislative and organisational policies, procedures, and guidelines
- Development and maintainence of relationships with relevant networks and stakeholders
- Promoted social interaction among residents through organising and leading regular group activities.
- Managed detailed records on each resident''s medical history, treatments, and overall condition, ensuring accuracy and confidentiality.
- Actively participated in staff meetings to discuss resident concerns, share insights, and suggest improvements to existing protocols.
- Continuously updated knowledge of best practices in the residential care field through attending workshops, seminars, and trainings.
- Facilitated smooth transitions for new residents by coordinating intake processes and providing orientation tours of the facility.
- Improved residents'' well-being by developing personalised care plans and regularly reviewing progress.
- Ensured timely administration of medication, following strict guidelines to maintain resident health and well being.
- Mentored new Residential Care Officers through shadowing experiences and sharing practical tips from my own experience.
Support Worker
WIDE BAY RESPITE SERVICES
01.2012 - 09.2012
- Providing support to individuals and their families to care for clients in respite to provide a break for family members
- Duties included personal care tasks, grooming, showering, feeding, managing behaviours, assisting with other community activities of daily living
- Enhanced quality of care for clients by providing personalised support and assistance with daily living activities.
- Supported clients to engage in their social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Front End Supervisor/ Checkout Operator/ Produce Assistant
SUPA IGA ROSEWOOD
01.2008 - 12.2009
- Opening checkout area in the morning, managing and performing all check-out functions and ensuring all check-outs have adequate cash and change at all times
- Maintained a positive working environment for all checkout staff
- Listen and respond to customer complaints and questions and refer them to other departmental staff or the store manager when required
- Process fresh produce, rotate and restock produce on the shop displays, cut and wrap produce as required, unload deliveries, and maintain and organise the shop and cool rooms
- Maintain the cleanliness of both the shop floor, the prep area and cool rooms
- Greeting visitors and customers upon arrival, offering assistance, and answering questions to build rapport and retention.
- Responding to customer concerns with friendly and knowledgeable service and rectifying issues promptly and effectively.
- Maintaining a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
CHILD SAFETY OFFICER / PLACEMENT OFFICER
DEPARTMENT OF CHILD SAFETY, YOUTH AND WOMEN
04.2005 - 09.2005
- Demonstrated delivery of child protection services in accordance with Departmental policies and procedures and current legislation
- Working as part of a multi-disciplinary team including with other agencies to provide high quality service
- Undertaking assessments, intervention, casework as well as case management services
- Facilitated family meetings, mediating discussions focused on creating safer environments for children in the household.
- Provided testimony in court proceedings.
- Collaborated with multidisciplinary teams to develop comprehensive safety plans for at-risk children and families.
- Enhanced child safety by conducting thorough home visits and assessments.
- Efficiently managed high caseloads while maintaining quality service delivery through effective time management skills.
- Maintained open lines of communication with supervisors regarding difficult cases, seeking guidance and support when needed.
- Promoted positive parenting strategies through individual consultations and group workshops, empowering parents to build nurturing home environments.
- Ensured timely interventions by maintaining accurate documentation and reporting concerns promptly to appropriate authorities.
- Provided crisis intervention during emergency situations, offering immediate assistance and support to affected children and families.
- Safeguarded welfare of children through consistent monitoring and follow-up visits, ensuring ongoing compliance with safety plans.
RETAIL ASSISTANT / WEEKEND DEPARTMENT MANAGER
WOOLWORTHS – IPSWICH
01.1994 - 01.1999
- Work throughout the store in several departments - checkout, produce and the general merchandise/variety department.
- These positions involved ensuring that stock levels are effectively managed and advising of stock orders as required
- Provide advice and service to customers regarding purchases
- Use POS system to process sales, returns, online orders, and gift card activations.
- Assist customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Education
RURAL AND REMOTE FIRST AIDE CERTIFICATE - First Aid
Remote And Rural First Aid
03-2024
DISABILITY ADVOCACY SKILL SET -
SUNSHINE COAST INSTITUTE OF TAFE
01.2011
CERTIFICATE IV IN DISABILITY WORK -
SUNSHINE COAST INSTITUTE OF TAFE
01.2010
BACHELOR OF HUMAN SERVICES - MAJOR IN DISABILITY STUDIES
GRIFFITH UNIVERSITY
Brisbane, QLD01.2004
Skills
- Ability to work unsupervised and within a team
- Experience in disability services
- Excellent verbal and written communication skills
- Effective listening skills
- Solid computer skills
- Conflict resolution and problem solving
- Time management skills
- Cooking techniques
Training
- Personal Care Assistants Course – UK
- Behaviour Management Training
- Epilepsy Care and Management
- Diabetes Care and Management
- Supervisory and Assessment Training
- Disability Education Training
Hobbies and Interests
- Cake and biscuit making/decorating
- Cooking
- Photography
- Volunteering at church
- Youth ministry
- Craft – Junk Journal/Bible Journaling
- Music - Piano playing
Timeline
CATTLE STATION COOK
Australian Agricultural Company (AACo)
01.2023 - 08.2024
FOOD AND BEVERAGE ATTENDANT/COFFEE SHOP SHORT ORDER COOK
Ipswich Jets Rugby League Football Club Inc.
09.2022 - 12.2022
HOSTEL RECEPTIONIST
Flashpackers Hostel
01.2018 - 03.2018
KITCHEN ASSISTANT
Parkland Aged Care and Lifestyle Village
01.2018 - 04.2018
COFFEE SHOP ASSISTANT
Hervey Bay Baptist Church
01.2016 - 01.2018
Support Worker
WIDE BAY RESPITE SERVICES
01.2012 - 09.2012
RESIDENTIAL CARE OFFICER / DIRECT SERVICES TEAM LEADER
DEPARTMENT OF COMMUNITIES, DISABILITY SERVICES AND SENIORS
01.2008 - 01.2015
Front End Supervisor/ Checkout Operator/ Produce Assistant
SUPA IGA ROSEWOOD
01.2008 - 12.2009
CHILD SAFETY OFFICER / PLACEMENT OFFICER
DEPARTMENT OF CHILD SAFETY, YOUTH AND WOMEN
04.2005 - 09.2005
RETAIL ASSISTANT / WEEKEND DEPARTMENT MANAGER
WOOLWORTHS – IPSWICH
01.1994 - 01.1999
RURAL AND REMOTE FIRST AIDE CERTIFICATE - First Aid
Remote And Rural First Aid
DISABILITY ADVOCACY SKILL SET -
SUNSHINE COAST INSTITUTE OF TAFE
CERTIFICATE IV IN DISABILITY WORK -
SUNSHINE COAST INSTITUTE OF TAFE
BACHELOR OF HUMAN SERVICES - MAJOR IN DISABILITY STUDIES
GRIFFITH UNIVERSITY
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