Angela Filippello
Schofields,New South Wales
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Clear understanding of patient needs and empathy needed in the medical industry.
Motivation to learn , grow and excel in healthcare.
Overview
14
14
years of professional experience
Work History
Radiology Office Manager
Rouse Hill Radiology
2015.04 - Current
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and improving patient satisfaction.
- Enhanced staff productivity by developing and implementing comprehensive training programs for new hires and ongoing professional development.
- Reduced radiology report turnaround time by optimizing workflow processes, leading to improved patient care and physician satisfaction.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of policies and procedures, conducting regular audits, and addressing any issues promptly.
- Facilitated timely billing processes by working closely with insurance companies, patients, and internal departments for accurate coding and reimbursement submission.
- Promoted teamwork among staff members through effective leadership techniques that fostered collaboration on shared goals while respecting individual contributions.
- Created organized filing system to manage department documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Medical Receptionist
Active Back Care
2010.02 - 2015.05
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Education
High School Diploma -
Mount St Benedict College
Pennant HillsBeauty Therapy
Hornsby Tafe
12.1999
Skills
- Computer Literacy
- Data Entry and Reporting
- Medical Terminology Proficiency
- Patient Care Coordination
- Scheduling and Appointment Setting
- Medicare DVA Billing
- Organizational Skills
- Customer Service Excellence
- Diagnostic Imaging Knowledge
- Database Administration
- Scheduling
- Multitasking Capabilities
Timeline
Radiology Office Manager
Rouse Hill Radiology
2015.04 - Current
Medical Receptionist
Active Back Care
2010.02 - 2015.05
High School Diploma -
Mount St Benedict College
Beauty Therapy
Hornsby Tafe
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