Angela Lee Campbell
Strathfieldsaye
Summary
I am a sincere and dedicated individual seeking to further my career in the Community Services sector. My passion to work and support others in our community, coupled with a professional education and lived experience makes me extremely excited for the prospects of employment in this sector. I am driven, hard-working and can assure my total commitment and ability to grow and adapt to different environments. I would like to broaden my skills and learn more about this amazing sector. I am open to new beginnings and bring with me a range of knowledge learnt in my time as a Youth Residential worker and also my extensive studies. I am a quick learner and eager to push my boundaries. I am open to learning new things and working across different sectors within our community. I am also keen to do any further training that may be required to help with growth and knowledge.
I am extremely dedicated and have been eagerly supporting and nourishing young people to reach full potential through positive and effective work frames. I am compassionate and understanding with 3+ years of experience working with youth of all ages, assisting youth in navigating various situations using healthy coping skills.
I also enjoy working within a retail setting and have done so recently with Adairs Bendigo. I enjoyed this thoroughly and it's something I would also like to pursue further. I enjoyed the customer interaction and learning new things and I found my flare over the last couple of months. I have an eye for detail and I'm very much intrigued with styling and colour coordination.
Overview
4
4
years of professional experience
Work History
Assistant to the manager
Deluxe Cabins
- Second in charge) Cleaner, Detailing/Cleaning of deluxe cabins
- Rostering
- Daily task list management
- Preparation of linen and cleaning supplies
- General maintenance and gardening
- Time management, organisational skills and problem-solving skills.
APS Officer Smart Centre
Services Australia
02.2024 - 04.2024
- Smart centre operations2024 Telephony and Processing
- Navigating Customer records and providing a service that puts the client first
- Providing information to customers and resolving issues that may arise
- Taking calls and answering questions
- Assisting Services Australia customers with any enquiries they may have
- Processing claims and updates to the customer records
- Problem solving and adapting to different situations
- De-escalating and defusing challenging behaviours
- Completing training for the job role
- Referring onto other internal payment lines for support
- Troubleshooting
Residential Youth Worker
Anglicare
01.2021 - Current
- Supporting young people in out of home care in collaboration with DFFH and other relevant professionals
- Work as part of a team to deliver high quality care and support to our clients in a residential facility/Home
- We focus on a range of areas whilst supporting our youth
- For example- Health, Education, Family breakdown, Complex Trauma, Substance misuse and we also help with the day-to-day tasks and living skills
- Our aim is to provide a safe space and environment for our most vulnerable whilst building trust and nurturing them making sure they feel heard and supported
- I work with many young people from different backgrounds all with their own challenges and some with very complex behaviours
- I have learnt that patience, empathy and understanding goes along way
- Another side to this job is learning to de-escalate situations and support our young people to regulate and understand their emotions
- As a youth residential worker, we also deal with different government bodies and networks like DFFH, Youth Justice Services and also our local Bendigo Police just to name a few
- We have a range of different programs working collectively for better outcomes
Retail Sales Advisor (Christmas Casual)
Adairs
11.2024 - 02.2025
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
- Streamlined checkout process by quickly scanning items, bagging purchases, and processing payments securely.
- Improved customer retention by proactively addressing concerns and resolving issues promptly.
- Participated in ongoing training programs to expand product knowledge, ensuring accurate information was provided to customers.
- Facilitated a welcoming environment for all shoppers through friendly interactions and attentive assistance.
- Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.
- Enhanced overall store performance with exceptional attention to detail, organization, and time management skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Mental Health First Aid Training -
Anglicare Victoria
Bendigo, VIC2024
AOD Training -
Anglicare Victoria
2024
Theraputic Crisis Intervention -
Anglicare Victoria
Bendigo, VIC2024
Diploma - Community Services
Access Skills Training
Bendigo, VIC01.2021
Certificate IV - Community Services
Access Skills Training
Bendigo, VIC01.2019
Certificate III - Community Services
Access Skills Training
Bendigo, VIC01.2014
Skills
- Strong organization
- Office administration
- Document preparation
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Team motivation
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Decision-making
- Workplace safety compliance
- Customer relations
- Staff training and development
- Conflict resolution
- Workload management
- Product and service sales
- Customer rapport
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
Timeline
Retail Sales Advisor (Christmas Casual)
Adairs
11.2024 - 02.2025
APS Officer Smart Centre
Services Australia
02.2024 - 04.2024
Residential Youth Worker
Anglicare
01.2021 - Current
Assistant to the manager
Deluxe Cabins
Diploma - Community Services
Access Skills Training
Certificate IV - Community Services
Access Skills Training
Certificate III - Community Services
Access Skills Training
Mental Health First Aid Training -
Anglicare Victoria
AOD Training -
Anglicare Victoria
Theraputic Crisis Intervention -
Anglicare Victoria
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