RAMIRO LOZANO
Morningside,QLD
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
17
17
years of professional experience
Work History
General Manager
MEDICOR LTDA
COLOMBIA, BOGOTA
02.2008 - 03.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed market trends to inform business decisions and strategies.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Supervised employees through planning, assignments, and direction.
- Developed service and sales strategies to improve retention and revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Administrative Assistant
DENSUKEN
FORTITUDE VALLEY, QLD
04.2024 - 12.2024
- Facilitated communication between different departments within the organization.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided concierge services to ensure guests had all necessary information regarding the hotel and surrounding area.
- Negotiated contracts with vendors and suppliers to secure advantageous terms.
Education
INDUSTRIAL ENGINEER -
DEL BOSQUE UNIVERSITY
COLOMBIA06-2007
Skills
- Mail handling
- Document preparation
- Problem-solving
- Conflict mediation
- Customer service
- Database administration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
DENSUKEN
04.2024 - 12.2024
General Manager
MEDICOR LTDA
02.2008 - 03.2025
INDUSTRIAL ENGINEER -
DEL BOSQUE UNIVERSITY
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