Angela Carss
Springfield Lakes,QLD
Summary
My 10 year public sector experience is represented across human resources and talent acquisition for bulk operational campaign recruitment - highly contentious, fast paced and dynamic. My private sector experience of more than 10 years includes advocacy, customer service and relationship management. I am an advocate for change, able to translate strategy into messaging that influences and inspires. I use a mix of servant and transformational leadership to engage and influence. I am driven by a desire to create a collaborative and inclusive work environment. My greatest strength is being with people, connecting, building relationships, leveraging strengths and enhancing individual, team and organisational capability.
Overview
23
23
years of professional experience
Work History
Principal HR Consultant
Queensland Ambulance Service
11.2023 - Current
- In this role, while being new to the organisation, I have quickly acquired organisational knowledge; meeting regularly with influential key stakeholders; using every opportunity to engage with the workforce, to ascertain valuable feedback to inform continuous improvement to our programs of work
- Facilitate the streamlining of HR processes for increased efficiency by automating manual tasks and reducing paperwork
- Contribute to team-building to foster a positive work environment and increase collaboration with and between team members by role modelling the behaviours I expect
- Seek individual feedback and educate the broader team through surveys, implementing feedback for continuous improvement
- Prepare and present ICT initiative submission to consider moving to the online delivery of CritiCall
- Collaborate with disparate stakeholders to attend expos with or on behalf of QAS Recruitment
- Develop advocates for our frontline responder roles and inclusive leaders, through their engagement with these activities
- Take a deep listening approach to the immediate team and the stakeholders we engage with, to better understand what they believe are the core challenges to attract, recruit, develop and retain the workforce
Principal Advisor
Queensland Fire and Emergency Services (QFD)
07.2021 - 10.2023
- In this role, I was committed to attracting, developing and retaining the next generation of inclusive leaders for QFES, as a values-based organisation
- I actively engaged with the diverse communities we served, as a frontline emergency service
- Consider and incorporate changes from the Public Sector Act 2022 to e-learning modules Selection Panel Training and Application Preparation, requisitions/advertisements, panel and applicant resources to ensure the wording complies with the PS Act
- Lead complex end-to-end procurement processes for psychometric and psychological pre-employment services
- Manage partnerships and sponsorships with Work 180 and UniqYou to increase engagement and attraction of diverse candidates
Acting Executive Manager
Queensland Fire and Emergency Services
09.2022 - 04.2023
- QFES was experiencing a period of significant change, with the establishment of a new Queensland Fire Department, new Certified Agreement, and Public Sector Act
- Examples of some of the challenges include new organisational structures, changing and creating new positions, new roles and role descriptions, managing risk and governance around those processes, managing the way we recruit, select and appoint using existing and new legislative instruments and how to retain talent in this changing environment
- I managed a team of 6 Talent Acquisition members through a period of ambiguity and uncertainty to continue delivering up to 100 recruit firefighter attrition based vacancies and up to 100 government election commitments per annum with recruit courses of 16 recruits commencing every 3 weeks
- I led the delivery of recruit allocation mapping for the 2023/2024/2025 calendar years considerate of strategic workforce planning, and workforce renewal concepts, allocating up to 200 placements per annum
- I oversaw the delivery of the 2023 Recruit Firefighter Campaign from the Online Assessment Phase to State Selection Panel with over 2500 applicants and up to 400 eligible to select
Consultant Talent Acquisition
Queensland Fire and Emergency Services
06.2014 - 09.2022
- My best accomplishment in this role was moving bulk and campaign recruitment to a new HR Information System collaborating with project and consultants to translate past and current state to future state within a systems environment
- I was an advocate for change within my immediate team and with hiring managers and applicants
- I still actively promote the 'I Do, We Do, You Do' approach to coaching on how to use systems
Consultant Talent Development
Queensland Fire and Emergency Services
04.2017 - 12.2017
- Led the Role Description Refresh Project which included the introduction of the first (Workforce Capability Success Profiles) and second iteration of the Leadership competencies for Queensland
- Develop and deliver face-to-face Selection Panel Training in line with educating panels around the assessment of competencies and behavioural indicators of the Leadership competencies for Queensland (now transitioned to e-learning)
- Support the delivery of face-to-face application workshops (now transitioned to e-learning)
Senior Consultant, Culture, Change and Engagement
Queensland Fire and Emergency Services
12.2016 - 03.2017
- Influence the QFES Cultural Transformation journey in the preparation of primary, secondary, and tertiary response submissions to the Independent Review of an Incident involving Queensland Fire and Emergency Services employees
- Write the Change Management Communications Plan for the Role Description Refresh Project (HR Project)
- Develop and issue the 'recruit engagement survey' to all graduating recruit firefighters over a 7-year period, seeking to understand what works and what doesn't work before, during and after their time at the Academy
Branch Manager – Various Roles
NAB
01.2002 - 01.2008
- On boarding of new to bank team members
- Deliver sales and service training to new to bank team members
- Manage the ongoing delivery of sales, service, regulatory and legislative training to develop existing team members via individual development plans
- Customer acquisition and retention
- Customer relationship management encompassing negotiation, complaint resolution, lead generation and pipeline management
- Stakeholder engagement and relationship management with partner business units
- Manage all aspects of the Branch - Lending and Deposits Growth, OH& S, Payroll and Leave via SAP, Branch Presentation, Bulk Cash and Cash Balancing
- Roles across regions - Relief Pool/Teller/Sales & Service Adviser/Branch Manager/Personal Banker
Education
Diploma of Leadership and Management - Public Sector Lens On Leadership And Management
TAFE QLD
Brisbane, QLD01.2020
Bachelor of Arts - Communications
Griffith University
Logan, QLD01.2000
Skills
- Leadership Development Coaching
- Workforce Planning
- Talent Attraction Strategy
- Training and Development (HR)
- Employee Engagement
- Workforce Analytics
- User-centered Design
- Stakeholder Engagement
Accomplishments
- Inclusive and foster diversity, During my time with QFES in the Talent Acquisition function, I drove initiatives such as the attraction and recruitment of equal employment opportunity target groups through embedding the attraction marketing strategy, ALL IN ALL FRONTS, reflected in social media (including LinkedIn), youtube and website material using identified imagery and inclusive wording.
- Leadership and management, I was invited to act in the role of Executive Manager for a period of 8 months leading a team of 6, managing multiple and concurrent campaigns, and securing service providers through basic and complex procurement processes.
- Communication and interpersonal skills, With a Bachelor of Arts in Communications, I bring a unique journalism and public relations skillset to my work, enabling me to connect and engage with people, ask open questions, and elicit valuable information and feedback to support programs of work.
Professional Development
- Step Up
- The Coaching Circle
- The Curriculum for Life - The Landmark Forum
- The Advanced Course
- The Self Expression and Leadership Course
- The Introduction Leaders Program
- The Self Expression and Leadership Course - Coach
- The Communications Course - Access to Power 2024
- The Communication Course - Power to Create 2024
- The Team, Management and Leadership Program Nov 2024 - Nov 2025
Languages
Indonesian
Limited Working
Interests
Dragon Boat Racing
Running
Yoga
Timeline
Principal HR Consultant
Queensland Ambulance Service
11.2023 - Current
Acting Executive Manager
Queensland Fire and Emergency Services
09.2022 - 04.2023
Principal Advisor
Queensland Fire and Emergency Services (QFD)
07.2021 - 10.2023
Consultant Talent Development
Queensland Fire and Emergency Services
04.2017 - 12.2017
Senior Consultant, Culture, Change and Engagement
Queensland Fire and Emergency Services
12.2016 - 03.2017
Consultant Talent Acquisition
Queensland Fire and Emergency Services
06.2014 - 09.2022
Branch Manager – Various Roles
NAB
01.2002 - 01.2008
Diploma of Leadership and Management - Public Sector Lens On Leadership And Management
TAFE QLD
Bachelor of Arts - Communications
Griffith University
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