Angela Croton
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Customer relations and parts ordering ,cash handling
Day to day running of the workshop
Overview
21
21
years of professional experience
Work History
Burwood Autos
Self Employed Services
11.2021 - 11.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
Auto Image
09.2018 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Director
Rakaia Takeaways
02.2003 - 09.2018
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored and coordinated workflows to optimize resources.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Education
School Certificate - Maths And English
Linwood Collage
Christchurch NewZealand12.1986
Skills
- Supervision and Leadership
- Verbal Communication
- Team Management
- Project Planning
- Time Management
- Written Communication
- MS Office
- Relationship Building
- Data Management
- Self-Directed
- Basic Math
- Conflict Resolution
Timeline
Burwood Autos
Self Employed Services
11.2021 - 11.2023
Assistant Manager
Auto Image
09.2018 - 11.2021
Director
Rakaia Takeaways
02.2003 - 09.2018
School Certificate - Maths And English
Linwood Collage
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