Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Angela Dawson

Canberra,ACT

Summary

Dynamic and results-oriented professional with extensive experience in control room operations and staff management at Security1. Excelled in process monitoring, crisis management, and implementing continuous improvement strategies, enhancing operational efficiency. Skilled in analytical thinking and excellent communication, adept at incident reporting and problem-solving. Proven track record of developing and training teams to achieve excellence in regulatory compliance and security protocols.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Control Room Manager 

Security1
Canberra, ACT
07.2019 - Current
  • Developed and implemented standard operating procedures for control room operations.
  • Monitored security cameras, alarms and surveillance systems to detect potential threats.
  • Supervised the daily activities of a team of control room operators.
  • Trained new staff on how to operate security systems and equipment.
  • Maintained detailed records of incidents and events in the control room logbook.
  • Organized shift schedules for all personnel working in the control room.
  • Resolved customer complaints promptly and efficiently with effective problem-solving skills.
  • Analyzed data from various sources such as CCTV footage, access logs., to identify any irregularities or breaches in security protocols.
  • Drafted reports on incidents and events occurring in the control room as well as recommendations for future preventive measures.
  • Responded quickly and effectively to emergency situations, ensuring appropriate action is taken.
  • Coordinated with external agencies such as law enforcement if necessary.

Control Room Operator

Security1
Canberra, ACT
07.2016 - 07.2019
  • Maintained accurate records of data related to production processes and ensured quality control standards were met.
  • Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
  • Prepared reports summarizing production activities for management review.
  • Communicated effectively with other team members regarding changes or updates related to production operations.
  • Identified potential problems before they occurred by monitoring trends in performance data.
  • Trained new personnel on proper operation of control room systems.
  • Maintained high-level communication with direct supervisors to support rapid issue resolution.

Bar and Gaming Attendant 

Canberra Southern Cross Club
Canberra , ACT
07.2014 - 07.2016
  • Performed daily maintenance on gaming equipment, including cleaning, testing, and troubleshooting.
  • Maintained a clean work area by sanitizing all gaming equipment after each use.
  • Handled customer complaints professionally while providing solutions in a timely manner.
  • Operated cash registers and handled money transactions accurately.
  • Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
  • Ensured that all alcoholic beverages were served responsibly within state regulations.
  • Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.

Education

High School Diploma -

Caroline Chisholm High School
ACT
11-1999

Skills

  • Process monitoring
  • Incident reporting
  • Regulatory compliance
  • Control room operations
  • Continuous improvement
  • Task prioritization
  • Excellent communication
  • Crisis management
  • Time management
  • Analytical thinking
  • Computer literacy
  • Staff management
  • Alarm response
  • Problem-solving abilities
  • Professionalism
  • Troubleshooting
  • Attention to detail
  • Multitasking
  • Written communication

Affiliations

  • Gym sessions
  • Watching kids play sports

Certification

  • Security Monitoring License
  • Baseline Security Clearance

References

References available upon request.

Timeline

Control Room Manager 

Security1
07.2019 - Current

Control Room Operator

Security1
07.2016 - 07.2019

Bar and Gaming Attendant 

Canberra Southern Cross Club
07.2014 - 07.2016

High School Diploma -

Caroline Chisholm High School

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Angela Dawson