Angela Dean
Hyde Park,QLD (Queensland)
Summary
Accomplished Assistant Manager at Angliss Meats, adept in staff supervision and retail operations, significantly enhancing store performance and customer satisfaction. Expert in money handling and fostering team motivation, I excel in streamlining processes for efficiency. My proactive approach has cultivated a positive work environment, driving notable improvements in service quality and operational accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Angliss Meats
04.2013 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Cash register
- Customer service
- Stock control
- Rosters
- Stocktake
Take-Out Server
South Townsville Takeaway
01.2014 - 12.2014
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
Night Shift Filler
Coles Supermarket
05.2011 - 08.2012
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
Cashier
Coles Supermarket
08.2000 - 08.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Wedderburn State High School
Wedderburn, VIC12.1992
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Recruiting and interviewing
Certification
Cert 2 hospitality
Cert 2 business
First aid
Aboriginal and Torres strait Islander mental health.
Timeline
Take-Out Server
South Townsville Takeaway
01.2014 - 12.2014
Assistant Manager
Angliss Meats
04.2013 - 02.2022
Night Shift Filler
Coles Supermarket
05.2011 - 08.2012
Cashier
Coles Supermarket
08.2000 - 08.2005
Wedderburn State High School
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