Angela De Martino
Sydney,NSW
Summary
I am a friendly, reliable professional that diligently applies myself to all tasks I undertake. I use my ability to be objective to triage responsibilities to ensure that all tasks and KPIs are achieved effectively and efficiently. I pride myself on my enthusiastic approach to leadership and enjoy helping staff to perform at their best to create a productive work environment through relationship building with internal and external stakeholders.
Overview
9
9
years of professional experience
Work History
Counter Manager
Dior, LVMH Perfumes & Cosmetics Pty Ltd
11.2023 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Beauty Studio Artist
Sephora, LVMH
05.2022 - 10.2023
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Evaluated employees strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
Retail Artist
MAC, Estee Lauder
09.2018 - 05.2022
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Replenishing stock.
- POS cash handling.
Beauty Pharmacy Assistant
Pharmacy 4 Less
01.2016 - 08.2018
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions in a friendly and knowledgeable way.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Efficiently operated cash register and handled cash, checks charge transactions.
Customer Service Assistant
Target
11.2015 - 11.2015
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Answered customer telephone calls promptly and in an appropriate manner.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Shared best practices for sales and customer service with other team members to help the stores efficiency.
- Recommended alternative items if product was out of stock.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
Diploma - Screen And Media Makeup
Ultimo Tafe
Sydney, NSW12.2018
Certificate II - Beauty Therapy
Ultimo Tafe
Sydney, NSW12.2017
High School Diploma -
Strathfield Girls High School
Sydney, NSW12.2017
Certificate II - Hair Dressing
Ultimo Tafe
Sydney, NSW12.2016
Certificate I - Beauty Therapy
Meadowbank Tafe
Sydney, NSW12.2015
Skills
- Coaching and Mentoring
- Business Development
- Decision Making
- Training Management
- Microsoft Savvy
- Inventory Management and Cash Reconciliation
- Business Leadership
- Goal Setting
- POS Terminal Operations
- Artist Assistance
- Spreadsheet Tracking
- Presentations and Demonstrations
- Makeup Application
- Customer Consulting
- Social Media Platforms
- Film and Television Makeup
Timeline
Counter Manager
Dior, LVMH Perfumes & Cosmetics Pty Ltd
11.2023 - Current
Beauty Studio Artist
Sephora, LVMH
05.2022 - 10.2023
Retail Artist
MAC, Estee Lauder
09.2018 - 05.2022
Beauty Pharmacy Assistant
Pharmacy 4 Less
01.2016 - 08.2018
Customer Service Assistant
Target
11.2015 - 11.2015
Diploma - Screen And Media Makeup
Ultimo Tafe
Certificate II - Beauty Therapy
Ultimo Tafe
High School Diploma -
Strathfield Girls High School
Certificate II - Hair Dressing
Ultimo Tafe
Certificate I - Beauty Therapy
Meadowbank Tafe