Hi, I’m
ANGELA DEMPSEY
Executive Assistant
Wantirna South,Victoria
Summary
Experienced Executive Assistant with 22+ years optimising executive workflows and strategic operations. Proficient in Microsoft 365, SharePoint, and other digital platforms, enhancing team collaboration and process efficiency. Committed to integrating innovative solutions to drive productivity and achieve organisational objectives. Adaptable and resourceful, adept at managing high-volume workloads in rapidly changing environments.
Overview
25
years of professional experience
Work History
Acsess Health Pty Ltd
Executive Assistant
8 2023 - 9 2024
Job overview
- Managed executive schedules, ensuring seamless operations and strategic alignment.
- Coordinated marketing projects, boosting brand engagement, and digital presence.
- Oversaw compliance documentation, enhancing accuracy, and reducing risks.
- Led marketing meetings, fostering collaboration, and driving project success.
- Organised logistics and materials for each meeting and took detailed notes for later dissemination.
- Analysed executive workflows, identifying inefficiencies and implementing solutions.
- Sourced key industry contacts, securing advantageous connections that bolstered company profitability.
- Enhanced executive productivity by implementing efficient task management systems.
- Conducted competitor analysis, refining market strategies.
- Proofread company documents for the Managing Director and edited material prior to distribution.
- Conducted in-depth financial analysis to identify cost-saving opportunities, contributing to improved budget management.
- Revamped executive presentation formats, enhancing clarity and engagement, resulting in more persuasive and impactful communications.
- Implemented meticulous documentation protocols, enhancing data accuracy and ensuring compliance with industry standards and regulations.
- Cultivated strong client relationships, promoting trust, and ensuring successful partnership outcomes.
- Managed and successfully completed a statewide rollout project, on time, and within budget.
O'Brien Electrical and Plumbing Rowville
Executive Assistant
02.2023 - 07.2023
Job overview
- Supported Director, enhancing strategic operations and team efficiency.
- Managed a 60-vehicle fleet, optimising resource use, and minimising downtime.
- Facilitated leadership training, improving skills, and team alignment.
- Implemented asset tracking for precise inventory management.
- Spearheaded event planning, coordinating logistics, and resources to ensure successful execution and attendee satisfaction.
- Introduced tools to improve efficiency, reducing administrative overhead, and streamlining task management.
- Facilitated effective team communication.
- Redesigned office layout, boosting productivity, and enhancing workflow efficiency significantly.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Analysed operational data, identifying efficiency bottlenecks and recommending actionable solutions to streamline processes.
- Assisted in onboarding new staff, ensuring smooth integration, and fostering a collaborative team environment.
- Enhanced client relations, driving project success, and fostering repeat business through effective communication and strategic support.
Integrity One Financial Planning and Accounting
Personal Assistant
11.2017 - 11.2022
Job overview
- Managed executive schedules, boosting operational efficiency.
- Facilitated legal communications, ensuring compliance and smooth operations.
- Implemented document management systems.
- Facilitated client onboarding processes.
- Executed time management strategies.
- Analysed scheduling conflicts, resolving them efficiently.
- Managed tasks efficiently, boosting productivity, and improving client service.
- Effectively communicated with government departments, enhancing client outcomes.
- Developed tools to reduce processing times.
- Utilised client feedback systems, driving improvements in service quality, and enhancing overall client satisfaction.
- Provided support to colleagues with client service strategies, fostering a supportive work environment, and boosting team morale.
- Responded to emails and other correspondence.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making for boards and clients.
Hearing Australia
Customer Service Officer
05.2012 - 11.2017
Job overview
- Performed a wide range of administrative duties, including regional travel and acting as a liaison with government departments, ensuring smooth coordination and compliance with regulations.
- Screened clients to determine eligibility for services, ensuring accurate and timely information was provided to both eligible and non-eligible clients.
- Assisted audiologists with hearing aid fittings and follow-up appointments, having received clinical assistant training from senior executive audiologist, Michael Crennan.
- Covered several hearing centers across Victoria, managing day-to-day operations and providing front-of-house support during long-term absences of Level 2 employees, exceeding the usual Level 1 role requirements.
- Represented the company at off-site and marketing events, contributing to client engagement and promotion of services.
Mont de Saints
Proprietor
01.2002 - 01.2012
Job overview
- Supplied luxury furnishings globally, enhancing client satisfaction through tailored services.
- Coordinated with auction houses and sellers, optimising acquisition processes.
- Resolved transit issues efficiently, maintaining client trust and loyalty.
- Enhanced procurement processes by securing authentic luxury furnishings, ensuring quality through meticulous provenance verification.
- Fostered strong relationships with auction houses and clients, optimising communication and streamlining procurement and sales operations.
- Boosted online sales through strategic marketing initiatives, leveraging photography and content creation to drive customer engagement.
- Managed logistics of large item dispatch, ensuring safe transit and addressing rare complaints promptly to maintain client satisfaction.
- Orchestrated supply chain collaborations, enhancing procurement efficiency, and reducing costs through strategic vendor partnerships.
- Passionately pursued excellence in client interactions, fostering a seamless and engaging online purchasing experience.
- Performed detailed market analyses to guide product selection, ensuring alignment with luxury trends and boosting competitive positioning.
Education
Birnam Business CollegeJohannesburg, South Africa
Marketing Diploma
Birnam Business CollegeJohannesburg, South Africa
Secretarial Diploma
Skills
Microsoft 365
Excel
Outlook
Gmail
One Drive
Adobe
Simpro
Verizon
X-Plan
Xeppo
Sharepoint
Timeline
Executive Assistant
O'Brien Electrical and Plumbing Rowville
02.2023 - 07.2023
Personal Assistant
Integrity One Financial Planning and Accounting
11.2017 - 11.2022
Customer Service Officer
Hearing Australia
05.2012 - 11.2017
Proprietor
Mont de Saints
01.2002 - 01.2012
Birnam Business College
Marketing Diploma
Birnam Business College
Secretarial Diploma
Executive Assistant
Acsess Health Pty Ltd
8 2023 - 9 2024