Angela Duffy

Delivery and Installing of white goods to customers in the North / North East of Melbourne

• Followed company policies and procedures during shift.
• Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Drove safely at all times to avoid accidents and harm.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Ensured safe transportation of packages with careful handling and secure storage methods.
• Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
• Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
• Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
• Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
• Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
• Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
• Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
• Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
• Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.

• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Officer orders of supplies and petty cash
• Cashing handling of residents month individual petty cash

• Displayed absolute discretion at handling confidential information.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Used discretion when handling confidential information.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Kept detailed track of household and maintenance inventory and schedules.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Improved document management, established systematic filing system that accelerated information retrieval.
• Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
• Boosted team morale, organized team-building activities that fostered positive work environment.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
• Participated in team meetings and staff training sessions.
• Maintained entire family's schedule and organized events.