- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Passionate about balancing physical health with mental and emotional wellness
- Volunteer Work
- Web Development and Design
- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Youth mentor, providing guidance and support to empower the next generation of leaders
Angela Felton
Little Mountain
Summary
Accomplished Manager with a proven track record at White Picket Fence Cafe enhancing customer satisfaction and team productivity through expert leadership and problem-solving skills. Specializes in strategic planning and performance management, achieving significant improvements in operational efficiency and employee engagement. Demonstrates exceptional customer service and communication abilities, driving business success.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Manager
White Picket Fence Cafe
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Manager
The Birdcage Miranda
02.2020 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Manager
Gidgets Cafe and Bar
01.2016 - 01.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Diploma - Social And Human Services
University of The Sunshine Coast
Sunshine Coast, QLD11-2025
High School Certicifcate - Grade 12
Holy Spirit College
Bellambi, NSW12-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Recruiting and interviewing
- Complex Problem-solving
- Verbal and written communication
- Documentation and reporting
- Strategic planning
- Performance management
- Performance evaluations
Interests
Timeline
Manager
White Picket Fence Cafe
01.2022 - Current
Assistant Manager
The Birdcage Miranda
02.2020 - 01.2022
Manager
Gidgets Cafe and Bar
01.2016 - 01.2020
Diploma - Social And Human Services
University of The Sunshine Coast
High School Certicifcate - Grade 12
Holy Spirit College
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