Angela Fisher
St George Basin ,NSW
Summary
Dynamic License Manager with a proven track record at Hospitality, excelling in guest satisfaction and compliance enforcement. Expert in inventory management and coaching teams to enhance performance. Successfully resolved guest complaints, ensuring high service standards and operational efficiency. Committed to fostering strong customer relationships and maintaining quality control.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Licencee maneger
Hospitality
Deepwater
07.2020 - 01.2026
- Managed daily operations to ensure exceptional guest experiences.
- Oversaw staff scheduling to maintain optimal service levels.
- Coordinated training programs to enhance team performance and skills.
- Resolved guest complaints promptly to maintain satisfaction standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented quality control measures to uphold company standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Collaborated with vendors for timely supply delivery and quality control.
Education
Engadine High School
Skills
- Customer relationship management
- Guest satisfaction
- Supervisory management
- Coaching and mentoring
- Employee onboarding
- Inventory management
- Regulatory compliance
Certification
- Licencee certificate was completed on 4 August 2023
Timeline
Licencee maneger
Hospitality
07.2020 - 01.2026
Engadine High School