Summary
Overview
Work History
Education
Skills
Timeline
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Angela French

Angela French

Robina,QLD

Summary

With over 25 years of dedicated experience in the health and wellness sector, I am a versatile and driven health professional. Having dedicated my career to clinical practice, I am now looking to pivot and transition into a role that offers new challenges and opportunities for growth. I seek to channel my extensive knowledge and skills in health and business management towards a dynamic position that extends beyond the confines of the clinic. My time in clinical practice has not only sharpened my expertise but also equipped me with strong leadership, communication, and problem-solving abilities. I am excited about the prospect of embracing this transition and leveraging my background to make a significant impact in a different arena within the health and wellness sector.

Overview

25
25
years of professional experience

Work History

Naturopath/Owner

Angela French - Naturopath
01.2012 - Current
  • Managed daily operations of successful naturopathic practice, including scheduling appointments, maintaining records, and handling financial transactions.
  • Demonstrate leadership through effective people management in both one-on-one and group settings.
  • Oversee all aspects of business operations, including financial management, social media management, dispensary management, policy development, and staff education, showcasing comprehensive business management skills.
  • Effectively communicate with diverse range of stakeholders, including health professionals, doctors, and allied health practitioners, fostering strong professional relationships.
  • Contributing to the profession by providing in-clinic mentoring to student practitioners and volunteering my services to communities in need, demonstrating a commitment to giving back and nurturing future talent in the field.
  • Facilitated patient empowerment and self-care through development of customized wellness plans that included lifestyle recommendations and nutritional guidance.
  • Spearheaded collaborations between traditional medical practitioners and complementary healthcare providers to offer patients a comprehensive approach to wellness.
  • Educated patients on natural health strategies for disease prevention and management through workshops and seminars.
  • Improved patient outcomes by developing individualized treatment plans based on thorough assessments and evaluations.
  • Utilized diagnostic tools such as laboratory testing and imaging studies to accurately identify underlying health issues in patients.

Naturopath

Health & Wellness Australia
09.2008 - Current
  • Development of thorough clinical case taking skills and formulation of successful treatment strategies specializing in Allergy presentations.
  • Managed daily operations of successful naturopathic practice, including scheduling appointments, maintaining records, and handling financial transactions.
  • Develop and maintain courteous and effective working relationships with patient's and colleagues.
  • Educate patients on natural health health and disease management.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Attend trade shows as clinical facilitator/demonstrator.

Naturopath

Park Road Medicial Centre
03.2013 - 08.2014
  • Clinical naturopathic duties within a General Medical Practice setting.
  • Liaising and building relationships with medical practitioners, nurses, allied health practitioners and support staff.
  • Undertaking valuable clinical mentorship under guidance of highly experienced integrative medical practitioners.
  • Developed understanding and interpretation of laboratory testing and imaging studies to accurately identify underlying health issues in patients.
  • Facilitated patient empowerment and self-care through development of customized wellness plans that included lifestyle recommendations and nutritional guidance.
  • Spearheaded collaborations between traditional medical practitioners and complementary healthcare providers to offer patients comprehensive approaches to health and wellness.

Naturopath Graduate

Springwood Natural Health Clinic
04.2008 - 01.2012
  • Naturopathic mentorship position under direction of experienced senior naturopaths.
  • Development of dispensary knowledge and diagnostic testing
  • Clinical case taking and formulation of successful naturopathic treatment strategies
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Representing the clinic and presenting education seminars to various business and clinic events, including Chamber of commerce, school teaching staff, seniors community events.

Customer Support Officer - PBS Helpdesk

Medicare Australia (Services Australia)
01.2005 - 04.2008
  • Provided helpdesk service to participants of Medicare's pharmaceutical benefits scheme. (PBS)
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills to doctors and pharmacists.
  • Built strong relationships with stakeholders through excellent communication skills and empathy toward their technical challenges.
  • Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
  • Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
  • Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Facilitate field visits to community pharmacies to educate and foster working relationships with pharmacists and their staff.
  • Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.

Administration Assistant

QML Pathology
01.2006 - 01.2008
  • Assisted medical professionals with pathology reporting through clear explanation of relevant terminology.
  • Provided exceptional customer service while fielding inquiries from patients and healthcare providers regarding pathology services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Assisted with medical coding and billing tasks

Community Pharmacy Technician

Terry White Chemists
01.1999 - 01.2005
  • Provide efficient medication management services to the community and various health institutions.
  • Professionally handle phone and in-person customer enquiries and directing to appropriate resources when necessary for additional information or support.
  • Enhance patient understanding of medications by providing clear instructions and answering questions regarding usage and side effects.
  • Contribute to marketing efforts by creating engaging displays highlighting seasonal health topics or promotions available at the pharmacy.
  • Established trust among patients by maintaining confidentiality when discussing personal medical history or sensitive health issues during consultations.
  • Stock inventory management and cashier duties.

Education

Bachelor of Health Science - Naturopathy

Australian College of Natural Medicine
Brisbane, QLD
03.2008

Skills

  • Excellent communication and interpersonal skills
  • People management
  • Process Improvement
  • Project Planning
  • Managing Operations and Efficiency
  • Idea Development and Brainstorming
  • Brand Management
  • Training and Development
  • Financial Management
  • Negotiation and Conflict Resolution
  • Business Development
  • Computer Skills
  • Professional and Courteous
  • Customer Relations

Timeline

Naturopath

Park Road Medicial Centre
03.2013 - 08.2014

Naturopath/Owner

Angela French - Naturopath
01.2012 - Current

Naturopath

Health & Wellness Australia
09.2008 - Current

Naturopath Graduate

Springwood Natural Health Clinic
04.2008 - 01.2012

Administration Assistant

QML Pathology
01.2006 - 01.2008

Customer Support Officer - PBS Helpdesk

Medicare Australia (Services Australia)
01.2005 - 04.2008

Community Pharmacy Technician

Terry White Chemists
01.1999 - 01.2005

Bachelor of Health Science - Naturopathy

Australian College of Natural Medicine

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Angela French