Angela Galloway
Mount Low,QLD
Summary
Adept at balancing multiple tasks with a background as a Stay At Home Mum, I excel in organization and verbal communication. Skilled in nurturing relationships and efficiently managing household duties, I've honed my ability to resolve conflicts and ensure smooth operations, demonstrating a 100% commitment to excellence in all responsibilities undertaken.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Support Worker/ Care Assistant
Ozcare
Townsville , Qld
01.2023 - Current
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Assisted clients with personal care, such as showering and dressing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Maintained and developed community relationships to support various client referrals.
- Advocated for clients' rights and interests within the community and various institutions.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Evaluated and addressed individual client needs and concerns.
- Provided emotional support and companionship to enhance clients' well-being.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Maintained clean and well-organized environment for client happiness and safety.
- Guided individuals to bathrooms and cared for incontinence needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Guided individuals to restroom for toileting and cared for incontinence needs.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
- Consulted with client care team to continually update care plans.
- Supported bathing, dressing and personal care needs.
- Assisted patients with personal care by bathing, dressing and grooming.
- Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
- Followed care plan and directions to administer medications.
- Transported patients to appointments or other locations using wheelchairs or stretchers.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Drove clients to doctors' appointments and social outings.
- Built strong and trusting rapport with clients and loved ones.
- Performed light housekeeping duties such as changing bed linens, dusting furniture and vacuuming carpets.
- Communicated with patients' family members and friends to answer questions and explain care tasks.
- Provided emotional support to family members during difficult times.
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Helped maintain a safe environment for all staff members and residents and patients by adhering to safety protocols.
Stay At Home Mum
Self
Mount Low, Qld
10.2002 - 01.2023
- Managed family finances.
- Cleaning and keeping home tidy.
- Cooking and planning healthy meals.
- Looking after children.
Education
High School Diploma -
Kewdale Senior High School
Perth Western01-1988
Skills
- Verbal and Written Communication
- Patience
- Relationship Building
- Organization
- Teaching
- Cooking
- Cleaning
- Nursing children
- Time Management
Certification
- Drivers licence with own car.
- Police clearance check.
- Certificate in Business Communications level 2
- Certificate in hair dressing level 2.
- Covid Vaccine Certificate 3 doses.
- Influenza Flu Shot.
- Certificate 3 Individual Support (Aging and Disability.
- NDIS Clearance
- Working with Children Card
- Statement of Attainment (Provide cardiopulmonary resuscitation.
References
- Kaye Greaves Retired, Artist (0418985001)
- Kathy Girvan Retired Business Owner (Pet Heaven NQ) 0417614551
- Gwenda Nickson (McCubben High Dance School Owner/Teacher) 0439550437 or 47757603
- Andrew Holder (Mining Skills Australia Owner/Manager 0427960673
- Harjeet Bhela Ozcare Assistant Coordinator 47295314
Timeline
Support Worker/ Care Assistant
Ozcare
01.2023 - Current
Stay At Home Mum
Self
10.2002 - 01.2023
High School Diploma -
Kewdale Senior High School