Open To Work
ANGELA BOWMAN
Senior Management
Cooranbong,NSW
Summary
Strategic Executive Operations Leader with a strong focus on enhancing operational performance and stakeholder engagement. Proficient in managing cross-functional teams, aligning strategic goals with operational plans, and driving continuous improvement initiatives to ensure exceptional service delivery. National Manager successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency across entire organisation. Handle all departments and enforced organisational and industry standards to deliver quality and cost-efficient output. Develop staff and introduce new technologies and systems to enhance organisational productivity.
Overview
20
20
years of professional experience
Work History
Head of Operations
Total Facility Group (previously XL Retail)
01.2021 - Current
- Directed national operations across Australia, improving efficiency and effectiveness in service delivery.
- Drove strategic improvement initiatives, elevating operational performance.
- Oversee operations across multiple retail facilities nationwide, ensuring operational continuity and service quality.
- Managed compliance with service delivery standards and implemented operational enhancements.
- Lead dispersed teams to strengthen client relationships through clear and effective communication.
- Coordinated cross-functional teams for successful project execution and support.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Resolved departmental conflicts related to national operations, fostering collaboration.
- Reviewed monthly reports from all locations to track progress towards executive leadership goals.
Group General Manager
Quad Services
01.2018 - 01.2020
- Directed operational strategies across multiple service lines to enhance organizational efficiency.
- Oversaw budget management and resource allocation, maximizing service delivery outcomes.
- Aligned strategic goals with operational plans by collaborating with department heads to ensure cohesive execution.
- Facilitated organizational change and team development by leading business operations focused on collaboration and growth.
- Enhanced client relationships through consistent communication and structured feedback mechanisms.
Director / General Manager
Cromwell Services
01.2007 - 01.2018
- Managed cleaning business for over 10 years, achieving consistent growth and high client satisfaction.
- Oversaw budget management and resource allocation across multiple projects, enhancing overall efficiency.
- Directed daily operations, ensuring compliance with relevant laws and regulations.
- Fostered interdepartmental collaboration, improving communication and streamlining workflow.
Education
Certificate IV - Frontline Management
Certificate IV - Asset Maintenance
OHS Consultation -
Skills
- Service Delivery
- Operational Leadership
- Strategic Planning
- Financial Management
- Compliance
- Process optimization
- Continuous Improvement
- Business change
- Stakeholder Engagement
- Team Leadership
- Key performance indicators
- Communication skills
Professional Highlights
- 30+ years leading operations.
- National operational leadership.
- Executive stakeholder management.
- Customer Relationships
- Operational improvement and compliance expertise.
Work Preference
Job Search Status
Open to workTimeline
Head of Operations
Total Facility Group (previously XL Retail)
01.2021 - Current
Group General Manager
Quad Services
01.2018 - 01.2020
Director / General Manager
Cromwell Services
01.2007 - 01.2018