Summary
Overview
Work History
Education
Skills
Timeline
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Angela GONG

Summary

Address: 42 Shelley Ave Fulham Gardens 5024 More than 12 years of working experience in different industries and organizations, enable me to work under pressure and be a quicker learner, and allow me to build many valuable skills which I could contribute to my employer. Being able to solve problems independently and being a team player is my strength. The most important part of my personality is I would never stop to learn new knowledge which is my greatest competitiveness.

Overview

21
21
years of professional experience
1
1
Language

Work History

Support Coordinator

TAFE SA
01.2003 - Current
  • Managing TAFE SA sell contracts and coordinating with lecturers to deliver courses
  • Raising ARPOS invoices and following up with clients
  • Managing CMS to make sure all contracts are updated
  • Dealing with student’s fees complains
  • Coordinating with other teams to solve complains
  • Coordinating with project team to achieve project goal
  • Managing and allocating fluctuating workloads.

Support Officer

TAFE SA
09.2021 - 03.2022
  • Dealing with High-quality student/customer-centric service in a front-line environment
  • Resolving customer queries and escalating where necessary, creating solutions, and achieving outcomes for the customer in line with business process
  • Managing fluctuating workloads, in a high-volume, deadline-driven customer service environment to achieve team objectives
  • Managing student files to make sure all relevant files are archived and saved in appropriated folders.

Marketing Coordinator & Administration

Unified Solutions Group
10.2020 - 09.2021
  • Re-build Website and manage content
  • Building up an internal website by using Microsoft 365 SharePoint
  • Managing social media platforms
  • Designing marketing materials and website
  • Managing CRM system and arrange meeting
  • Answering phone calls and providing professional advice regarding our services
  • Running marketing campaigns with suppliers

Sales Consultant

Teleco Store
Adelaide, SA
06.2019 - 10.2020
  • Handling customer complains
  • Building and maintaining relationships with business clients
  • Helping customers to find the best telecom solutions
  • Processing purchase orders in the system
  • Meet KPIs target
  • Customer data entry.

Marketing Specialist & Administration

Emu Tracks
Adelaide, SA
06.2018 - 06.2019
  • Handling external or internal communication and management systems
  • Designing and presenting social media and campaign ideas
  • Collecting and analyse data to identify potential customers
  • Identify and develop new markets in both Australia and China
  • Inventory & sales data entry and management
  • Reply customer email and manage distributor orders
  • Answering incoming calls, taking messages and re-directing calls as required.

Marketing Manager

China Telecom Pty Ltd
Changsha
06.2008 - 02.2014
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and events
  • Consulted with product development teams to enhance products based on customer data
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
  • Worked closely with all product development departments to create and maintain
  • Marketing materials for sales presentations and client meetings
  • Capitalized on industry and marketplace trends to strategies solutions and enhance business operations Increased business growth outcomes by effectively collaborating with sales, service and financial departments.

Education

Microsoft Excel – Data Analysis with Excel Pivot Tables - undefined

Udemy
2022.9

Advanced Diploma - Leadership Management

Ironwood Institution
2020.3

Master - Accounting & Marketing

The University of Adelaide
2016.9

Bachelor of Arts - Graphic Design

Zhengzhou University of Light Industry
2007.9

Skills

  • Excellent customer service skills
  • Excellent Microsoft 365 skills (Outlook/Word/Excel/SharePoint) Analysing data by using
  • The Pivot table
  • Administration skills Problem-solving skills High attention to details
  • Excellent time management skills
  • Ability to work under pressure

Timeline

Support Officer

TAFE SA
09.2021 - 03.2022

Marketing Coordinator & Administration

Unified Solutions Group
10.2020 - 09.2021

Sales Consultant

Teleco Store
06.2019 - 10.2020

Marketing Specialist & Administration

Emu Tracks
06.2018 - 06.2019

Marketing Manager

China Telecom Pty Ltd
06.2008 - 02.2014

Support Coordinator

TAFE SA
01.2003 - Current

Microsoft Excel – Data Analysis with Excel Pivot Tables - undefined

Udemy

Advanced Diploma - Leadership Management

Ironwood Institution

Master - Accounting & Marketing

The University of Adelaide

Bachelor of Arts - Graphic Design

Zhengzhou University of Light Industry

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Angela GONG