Summary
Overview
Work History
Education
Skills
Telephone
Health
Personal Information
References
Business owner - solid foundations.
Timeline
Generic

Angela Graham

St Kilda East,VIC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Creative Activations

  • Onboarding Victorian Manager
  • Training and teaching our new in field reps how to use our systems
  • Education on how to service all of our clients (30+)
  • Face to face in field training
  • Online onboarding
  • Coaching throughout their learning journey

Shared team Sales Representative in field role

  • Servicing more than 30 clients under our umbrella

Wealth Direct Services

  • Provide empathetic customer service through respect, understanding and effective communication
  • Provide prompt escalation of issues and participate in the resolution and response back to the customer/adviser
  • Take responsibility for delivering 100% accurate information to customers and advisers
  • Meet individual productivity and quality standards as determined by the business
  • Investigate and resolve customer complaints in line with NAB Wealth complaint handling procedures, including legal and trustee obligations, service standards and file maintenance requirements
  • Provide assistance to employees within agreed timeframes to facilitate the efficient resolution of customer complaints
  • Identify continual service improvement initiatives and implement these ideas in collaboration with the team and other stakeholders

Nova Models & Talent

  • Modelling & acting various roles

Retail Hanes Brands

Hanes Brands Australasia
Current - Current
  • Instore sales
  • Meeting targets
  • Customer service

Al.ive Body Victorian Account Manager

Al.ive Body
Current - Current
  • Servicing an existing portfolio (140 clients)
  • Acquiring new business
  • Meeting monthly budgets
  • Presenting new product launches
  • Presenting at trade fair LIS shows twice a year

National Australia Bank Melbourne

06.2015 - 01.2018
  • Retail branch-Port Melbourne,South Melbourne,Elsternwick
  • Face to face customer service
  • Cash handling
  • Creditcard and Personal loan sales
  • Unsecured lending applications
  • Calling main bank customers to seek opportunities
  • On the spot problem solving
  • Term deposit investments
  • Referrals to specialist Home lenders, financial planners & business bankers
  • Business account setup

Fulton Hogan Auckland

FULTON HOGAN Ltd. Auckland, NZ
06.2014 - 04.2015
  • Laboratory Administrator
  • General administration duties
  • Report writing and data entry of laboratory samples
  • Reception duties
  • Need to be well organised and able to work under pressure due to timing requirements of reports information and have a can-do attitude and ability to work unsupervised.

Griffins

05.2013 - 01.2015
  • Sensory Panalist
  • Part time role on the sensory panel
  • Involves analysing and reporting on current and new products

Instore Solutions

02.2014 - 06.2014
  • Sales Representative Role
  • Servicing 12 permanent clients plus additional promotions weekly
  • This is an instore role but also involves a large amount of paperwork and organisation
  • Performing relays which require a real eye for details

Beiersdorf

11.2009 - 11.2013
  • Sales Representative Role
  • Responsible for ensuring promotions are active instore
  • Liasing with Buyers
  • Occasionally helping with relays
  • Ensuring all new lines are available on shelf
  • Avoiding out of stocks through regular communication instore

Griffins Foods Ltd

05.2002 - 01.2007
  • Customer Services Representative
  • Liasing with the sales team
  • Responsible for the made to orders
  • Servicing a wide variety of customer from the route trade and FMCG market
  • Processing customer claims and orders

Heinz Watties Australasia

02.1999 - 04.2002
  • Central Sales Support
  • Building displays
  • Placing customer orders
  • Liasing with customers
  • Dealing with customer issues
  • Relays
  • Maintaining a high standard of presentation for Heinz Watties products
  • Processing credits as required

Heinz Watties Australasia

01.1997 - 01.2001
  • Customer Services Officer
  • Customer enquiries
  • Verify data integrity prior to processing of customer orders
  • Processing orders using in house BPCS system
  • Daily out of stock reporting for Food Services Territory Managers
  • Approving of invoices
  • Investigating customer claims
  • Despatching/waybilling/confirmation of orders
  • Transferring inventory between warehouses
  • General administration
  • Validate transactions of chep account

Education

School Certificate -

Kapiti College

Certificate in Supervisory Management (NZIM) - Business Management

Eastern Institute of Technology
Hawkes Bay
01.1998

Certificate in Hospitality -

Central Institute of Technology
01.1997

Skills

  • Develop and maintain effective working relationships with people at all levels within and external to the organisation The ability to work unsupervised Very organised and reliable Strong communicator with the ability to interact and adapt quickly to a wide range of situations Great people skills and phone manner from working in the service industry throughout my working career
  • Customer Engagement
  • Product Activation
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Problem Resolution
  • Customer Relations
  • Microsoft Excel
  • Computer Proficiency
  • Product Knowledge
  • Client Relations
  • Appointment Scheduling
  • Scheduling
  • Follow-up skills
  • Staff Training

Telephone

0456947534

Health

Excellent –Non Smoker

Personal Information

  • Hobbies: Reading – Health & wellbeing – Gardening – Music
  • Ethnicity: New Zealand European/Croatian

References

  • Andrew Bird, Heinz Watties Australasia, Territory Manager, 021 884 717 (NZ), andypeterbird@gmail.com
  • Andy Browne, Clemenger Field Group, (Strikeforce now) Area Manager, 0405615377

Business owner - solid foundations.

Business owner in NZ specialising in Concrete slabs 

Timeline

Retail Hanes Brands

Hanes Brands Australasia
Current - Current

Al.ive Body Victorian Account Manager

Al.ive Body
Current - Current

National Australia Bank Melbourne

06.2015 - 01.2018

Fulton Hogan Auckland

FULTON HOGAN Ltd. Auckland, NZ
06.2014 - 04.2015

Instore Solutions

02.2014 - 06.2014

Griffins

05.2013 - 01.2015

Beiersdorf

11.2009 - 11.2013

Griffins Foods Ltd

05.2002 - 01.2007

Heinz Watties Australasia

02.1999 - 04.2002

Heinz Watties Australasia

01.1997 - 01.2001

Creative Activations

Shared team Sales Representative in field role

Wealth Direct Services

Nova Models & Talent

School Certificate -

Kapiti College

Certificate in Supervisory Management (NZIM) - Business Management

Eastern Institute of Technology

Certificate in Hospitality -

Central Institute of Technology

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Angela Graham