Angela Gummerson
Brisbane,QLD
Summary
Dedicated Swim Instructor experienced in teaching swimmers at all levels. Knowledgeable in safety protocols and capable of providing enjoyable learning environment. Genuinely enthusiastic for swimming and highly effective in motivating and inspiring students of every age. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
14
14
years of professional experience
Work History
Swim Teacher and Duty Manager
Fish N Flips
Brisbane, QLD
02.2022 - Current
- Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
- Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
- Implemented creative approaches to teaching fundamental swimming techniques while keeping students engaged throughout the entire lesson process.
- Focused on individualized attention for each student in order to pinpoint areas needing improvement or further development.
- Enhanced swimmer safety by consistently monitoring pool activities and enforcing rules.
- Participated in professional development opportunities to stay current on the latest advancements in swim instruction techniques.
- Coordinated with other instructors to maintain a consistent curriculum across all Swim Teacher team members.
- Prepared students for successful participation in swim meets by emphasizing proper technique, endurance training, and sportsmanship.
- Incorporated fun games and activities into lessons, increasing student engagement and retention of skills.
- Supported students with special needs by adapting lesson plans and providing extra assistance when necessary.
- Managed inventory of swimming equipment, ensuring proper maintenance and availability for each class session.
- Conducted regular evaluations of teaching methods to ensure effectiveness in meeting learning objectives.
- Led group classes as well as private lessons, accommodating diverse learning styles and skill levels.
Reception and Bar Tender
Algester Sports Club
Brisbane, QLD
06.2019 - 12.2021
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future bids.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Bar Attendant
Dalgety House
Brisbane, QLD
04.2018 - 04.2019
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Learned how to make wide variety of mixed drinks.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
Business Owner
Lotus Hair Extensions
Sydney, NSW
09.2010 - 04.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Education
Certificate III - Community Services
TAFE Queensland
Acacia Ridge, QLDSwimming & Water Safety Teacher - Swim Teacher
ASCTA
Brisbane, QLD01.2022
Skills
- Strong communicator
- Positive Reinforcement
- Water safety knowledge
- Lifeguard experience
- First Aid Certified
- Pool Maintenance
- Expert swimmer
- CPR Certified
- Parent Communication
- Child Development Understanding
- Program Development
- Water Safety Instruction
- Stroke development
- Feedback Delivery
- Customer Service
- Child Supervision
Accomplishments
Proud Mother of 4.
Sports Captain
High school Swimming & Athletics Age champion 1997-2002
Timeline
Swim Teacher and Duty Manager
Fish N Flips
02.2022 - Current
Reception and Bar Tender
Algester Sports Club
06.2019 - 12.2021
Bar Attendant
Dalgety House
04.2018 - 04.2019
Business Owner
Lotus Hair Extensions
09.2010 - 04.2015
Certificate III - Community Services
TAFE Queensland
Swimming & Water Safety Teacher - Swim Teacher
ASCTA