Angela Hernandez
Melbourne,Victoria
Summary
A recent First Class University of Leeds graduate looking for a dynamic role in the hospitality and education sector. A dedicated and adaptable professional with a robust background in hospitality and education, I bring a wealth of experience in delivering exceptional service and engaging diverse audiences. As a Front of House team member at The Cricketers Pub, I thrived in a fast-paced environment, managing multiple responsibilities, fostering a welcoming atmosphere, and collaborating seamlessly with colleagues.
Overview
3
3
years of professional experience
Work History
Front of House
The Cricketers Pub
07.2023 - 01.2024
- Creating a warm and welcoming environment, building strong rapport with diverse clientele
- Handling multiple responsibilities such as taking orders for over 100+ customers daily, serving drinks, and managing transactions whilst ensuring a seamless customer experience
- Collaborating successfully with kitchen staff, servers and management to maintain a cohesive and efficient front-of-house operation
- Thriving in a fast-paced environment whilst delivering a high-quality service, even during peak hours.
Brand Ambassador
Link Marketing
07.2023 - 10.2023
- Secured and managed B2B and B2C sales partnerships, successfully representing multinational customers, including Great Ormond Street Hospital, fundraising a weekly average of £35,000 for the charity as a team of 10 brand ambassadors
- Building a team of 5+ brand ambassadors, managing the team to achieve results through comprehensive sales and product guidance via a self-owned marketing business, DEZ Ventures
- Leading sessions for over 30+ brand ambassadors regarding career progression, self- development and working as part of an engaged team to meet expectations.
Social Sciences Student Ambassador
University of Leeds
09.2022 - 07.2023
- Planning and presenting Social Sciences and Access Program (Access to Leeds) presentations, facilitating workshops and running educational activities for up to 80 young leaders at on-campus events and in the local communities, schools and colleges
- Facilitating monthly campus tours and managing open events offering visitors in depth knowledge of Accounting and Finance and the Leeds University Business School
- Attending Higher Education Conventions and Careers Fairs along with the Outreach Team, providing case studies, testimonies, and feedback
- Participating in virtual presentations and activities promoting the University of Leeds and program discipline.
Receptionist
Waylands Kia Garage
05.2022 - 08.2022
- Managed front desk operations, providing prompt assistance to customers both in-person and over the phone
- Scheduled appointments for vehicle services, optimizing the garage's workflow and ensuring efficient use of technician time
- Handled customer inquiries regarding services offered, pricing, and general automotive information
- Maintained organized records of customer information, service appointments, and inventory
- Collaborated with the service team to relay relevant customer details, ensuring a seamless transition from reception to the garage floor.
Retail Finance Placement
Jacob Douwe Egberts
06.2021 - 07.2022
- Supporting the Finance Excellence Centre (FEC) team in analysing the postings made in the financial ledgers using Excel and the Financial Close Automation Software AICO daily
- Performing internal controls monthly and quarterly using the ServiceNow portal, resolving and explaining any reported differences
- Managing the posting of financial entries and maintaining the ledger accounts for 6 different company codes
- Implemented SAP proficiency, streamlining financial processes for the FEC team, resulting in a reduction in reporting time and improving efficiency for financial decision-making
- Co-ordinating Vendor Invoice Management and invoice matching using SAP, advising associates on open invoice items and providing solutions
- Involvement in Student Charity raising funds for MacMillan Cancer Support amongst a group of 12 interns, getting to work cross-departmentally and maintaining the financial records for the student charity.
Education
Accounting and Finance with Year in Industry -
University of Leeds
06.2023
Leighton Park School
06.2019
GCSEs -
Leighton Park School
06.2017
Skills
- Interpersonal skills
- Reservation management
- Attention to detail
- Multitasking capabilities
- Multilingual
- Time management
- Problem-solving abilities
- Positive demeanor
- Sales techniques
- Adaptability
Interests And Achievements
- Raising over £300 for GroceryAid UK through a sponsored Tough Mudder company event (2022)
- Raising over £2,000 as part of JDE’s student charity team through varied fundraising events and a sponsored climb up Mt Snowdonia (2021-2022)
- Trinnovo FastFutures programme: the power of digital and data, marketing made easy, finance fundamentals, adapt and innovate (2021)
- University of Leeds PASS Leader (2020-2021)
- Active holder of the Bloomberg Market Concepts (BMC) certificate (2020)
- Holder of the Accounting and Finance Division Head Start Achievement Scholarship (Leeds University, 2019-2020)
- Active member of LUU Kickboxing & Krav Maga Club and Vertical Fitness (2019-2020)
- Active member of Accounting and Finance (FABsoc) group (2019-2020)
- Certificate holder from The Young Investment Banker Programme (UCL, London) (2018)
- Active prefect for Amicus, a student-run charity group at Leighton Park School (2017-2019)
- Led and monitored a sponsored run charity event for a Nepalese orphanage that I visited later that year (2015)
Additional Skills
English (fluent), Spanish (fluent), Italian (basic), Proficient in Microsoft Excel, PowerPoint, Word, Outlook, SAP, AICO, Dimensions and social media
References
Available on request
Timeline
Front of House
The Cricketers Pub
07.2023 - 01.2024
Brand Ambassador
Link Marketing
07.2023 - 10.2023
Social Sciences Student Ambassador
University of Leeds
09.2022 - 07.2023
Receptionist
Waylands Kia Garage
05.2022 - 08.2022
Retail Finance Placement
Jacob Douwe Egberts
06.2021 - 07.2022
Accounting and Finance with Year in Industry -
University of Leeds
Leighton Park School
GCSEs -
Leighton Park School
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